ServiceNow FSM Architect

SWITS DIGITAL Private Limited; Bengaluru Urban; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

SWITS DIGITAL Private Limited in Bengaluru/Bangalore region is seeking a seasoned ServiceNow FSM Architect to design and deliver scalable FSM solutions across enterprise environments. The role emphasizes architecture, development, and integration with ERP and cloud services.

You will lead end-to-end delivery from requirements to production, crafting high-level and low-level designs, optimizing performance, and guiding a team of developers and stakeholders in complex implementations.

Qualifications

• 10 to 20 years overall IT experience.
• Minimum 3+ years of ServiceNow FSM hands-on experience.
• Minimum 3+ years of architecture experience.
• Strong hands-on development, solution design and integration skills with ServiceNow FSM.

Responsibilities

• Design and implement scalable ServiceNow solutions based on business and technical requirements.
• Lead end-to-end solution delivery from requirements gathering and architecture through development, testing, deployment and production support.
• Design and implement ServiceNow Field Service Management (FSM) solutions.
• Work on Work Orders, Work Order Tasks, Dispatching, Scheduling, Assignment, Field Agents, Skills & Qualifications, Service Resources and Workforce Management.
• Configure and customize FSM based on business requirements.
• Develop solutions using Glide APIs, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Scheduled Jobs and JavaScript.
• Work with Flow Designer, IntegrationHub, Workflows, Transform Maps, Import Sets and Data Sources.
• Design and implement integrations using REST/SOAP APIs and third-party systems.
• Integrate ServiceNow FSM with AWS/Azure/GCP, SAP, Salesforce and other enterprise applications.
• Prepare HLD/LLD, technical designs, architecture diagrams and data flows.
• Perform performance optimization, debugging and troubleshooting of ServiceNow applications.
• Provide technical guidance and ensure scalable, reusable and maintainable ServiceNow solutions.

Skills

ServiceNow Architecture

ServiceNow FSM

3+ Years hands-on FSM experience

3+ Years Architecture experience

ServiceNow Development

Work Orders / Dispatch / Scheduling

Field Service Agents

Flow Designer / IntegrationHub

REST / SOAP Integrations

Glide APIs / Business Rules / Script

JavaScript

Solution Design / HLD / LLD

End-to-End ServiceNow Implementation

Job description

JOB TITLE:ServiceNow FSM Architect

Locations

Pune | Chennai | Hyderabad | Bangalore | Coimbatore

Experience

10 to 20 Years Overall

Mandatory Experience

3+ Years ServiceNow FSM | 3+ Years Architecture

We are looking for an experienced ServiceNow FSM Architect with strong hands-on experience in ServiceNow development, FSM, technical architecture, solution design and integrations. The candidate should be capable of designing scalable solutions and actively contributing to complex technical implementations.

Key Responsibilities

• Design and implement scalable ServiceNow solutions based on business and technical requirements.
• Lead end-to-end solution delivery from requirements gathering and architecture through development, testing, deployment and production support.
• Design and implement ServiceNow Field Service Management (FSM) solutions.
• Work on Work Orders, Work Order Tasks, Dispatching, Scheduling, Assignment, Field Agents, Skills & Qualifications, Service Resources and Workforce Management.
• Configure and customize FSM based on business requirements.
• Develop solutions using Glide APIs, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Scheduled Jobs and JavaScript.
• Work with Flow Designer, IntegrationHub, Workflows, Transform Maps, Import Sets and Data Sources.
• Design and implement integrations using REST/SOAP APIs and third-party systems.
• Integrate ServiceNow FSM with AWS/Azure/GCP, SAP, Salesforce and other enterprise applications.
• Prepare HLD/LLD, technical designs, architecture diagrams and data flows.
• Perform performance optimization, debugging and troubleshooting of ServiceNow applications.
• Provide technical guidance and ensure scalable, reusable and maintainable ServiceNow solutions.

Mandatory Skills

• ServiceNow Architecture
• ServiceNow FSM
• 3+ Years hands-on FSM experience
• 3+ Years Architecture experience
• ServiceNow Development
• Work Orders / Dispatch / Scheduling
• Field Service Agents
• Flow Designer / IntegrationHub
• REST / SOAP Integrations
• Glide APIs / Business Rules / Script Includes
• JavaScript
• Solution Design / HLD / LLD
• End-to-End ServiceNow Implementation

Preferred Skills

• AWS / Azure / GCP
• SAP / Salesforce integrations
• Mobile FSM
• Workforce Management
• ServiceNow ITSM / ITOM / CMDB
• Performance optimization and troubleshooting