Servicenow Developer

Coforge; Dadri, New Delhi; Hybrid; INR 3,000,000 - 6,000,000; Full time

Job summary

Coforge seeks a ServiceNow Dev Lead to design, develop, and implement solutions on the ServiceNow platform. You will mentor developers, define a development roadmap, and collaborate with IT leadership to drive platform adoption and alignment with business objectives.

You will lead architecture for ITSM, ITOM, HRSD, SecOps, and CS modules, oversee integrations via REST/ SOAP/ LDAP, and ensure governance, security, and ITIL compliance across the project lifecycle.

Qualifications

• Bachelor's or Master's degree in IT or Computer Science.
• 7–10 years of ServiceNow development and leadership experience.

Responsibilities

• Mentor ServiceNow developers and enforce coding and integration best practices.
• Define and execute the ServiceNow development roadmap aligned with business goals.
• Collaborate with IT leadership to drive platform adoption and innovation.
• Establish governance, coding standards, and security for ServiceNow development.
• Lead design, development, and deployment of ServiceNow apps, workflows, and integrations.
• Oversee complex integrations via REST, SOAP, LDAP, MID Server, and APIs.

Skills

JavaScript

Glide API

AngularJS

HTML

CSS

ServiceNow

REST APIs

SOAP

LDAP

MID Server

CI/CD

DevOps

Agile Scrum

ITSM ITOM CMDB HRSD

Education

Bachelor's or Master's in IT/CS

Tools

ServiceNow

CI/CD Tools

Job description

A ServiceNow Dev Lead is responsible for designing, developing, and implementing solutions within the ServiceNow platform. They work closely with business stakeholders, administrators, and IT teams to customize and optimize ServiceNow applications. Candidate will be responsible for developing teams, implementing best practices, and aligning ServiceNow solutions with business objectives.

Key Responsibilities:

• Mentor ServiceNow developers, ensuring best practices in coding, configuration, and integration.
• Define and execute the ServiceNow development roadmap, aligning with organizational goals.
• Collaborate with IT leadership and stakeholders to drive platform adoption and innovation.
• Establish governance frameworks, coding standards, and security protocols for ServiceNow development.
• Responsible for - design, development, and deployment of ServiceNow applications, service catalog items, workflows, and integrations along with effort, schedule estimates.
• Provide technical solutions, design and development guidance to the engineering team for ITSM, ITOM, HRSD, SecOps, and other ServiceNow modules.
• Lead complex integrations with third-party applications using REST, SOAP, LDAP, MID Server, and APIs.
• Implement automation, AI/ML-driven workflows, and ServiceNow best practices to enhance business processes.
• Ensure compliance with ITIL frameworks, security policies, and ServiceNow standards.
• Support the Operations /SRE team to manage system upgrades, patching, and overall platform stability.
• Work closely with business units, IT teams, and ServiceNow administrators to gather requirements and translate them into solutions.
• Support the Transformation lead for continuous service improvement and Ops Lead for the platform management activities i.e. EOL upgrades and Family updates.

Technical Expertise:

-Strong expertise in JavaScript, Glide API, AngularJS, HTML, CSS, and ServiceNow development frameworks.

-Deep knowledge of ITSM, ITOM, CMDB, HRSD, SecOps, CSM, and custom application development on ServiceNow.

-Proven experience in enterprise-wide integrations and ServiceNow architecture design.

-Experience in CI/CD, DevOps methodologies, and Agile/Scrum development.

Certifications

- ServiceNow Certified System Administrator (CSA), - Certified Application Developer (CAD), - Certified Implementation Specialist (CIS) is preferred.

Experience Required: - Bachelor's or master's degree in IT or Computer Science. - 7 to 10 years of experience in ServiceNow development and leadership roles.