Servicenow Developer

Wrtr Ink Llp; Dadri, Hyderabad, Bengaluru; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Wrtr Ink Llp is seeking a proficient ServiceNow Developer to design, configure, and implement scalable ServiceNow solutions. You will work across modules, crafting secure Glide scripts and APIs while aligning with governance and best practices.

The role emphasizes hands-on development, collaboration with cross-functional teams, and delivering production-ready configurations with emphasis on performance and upgradeability.

Qualifications

• Hands-on ServiceNow design, configuration, development, testing, and implementation experience.

Responsibilities

• Configure and develop ServiceNow applications, tables, forms, fields, client scripts, business rules, UI policies, catalog items, workflows, and platform components.
• Use Flow Designer, Playbooks, UI Builder, Service Portal or Workspaces, Integration Hub, Platform Analytics, and Automated Test Framework where appropriate.
• Build and support API integrations, scripted APIs, authentication patterns, data imports, transform maps, and validation controls.
• Write, review, troubleshoot, and maintain JavaScript and Glide-based code using secure and maintainable platform patterns.
• Participate in estimation, technical design, peer review, testing, defect resolution, deployment, release validation, and production support.
• Maintain technical documentation and follow ServiceNow development standards, security guidance, source-control practices, and governance processes.
• Support application promotion across instances, regression testing, clones, patches, family upgrades, and post-deployment validation.
• Reduce unnecessary customization and technical debt while improving performance, automation, reuse, and upgradeability.

Skills

ServiceNow design

JavaScript

Glide scripting

Flow Designer

Integration Hub

APIs

Platform governance

Documentation

English communication

Job description

Core Responsibilities

• Configure and develop ServiceNow applications, tables, forms, fields, client scripts, business rules, UI policies, catalog items, workflows, and platform components.
• Use Flow Designer, Playbooks, UI Builder, Service Portal or Workspaces, Integration Hub, Platform Analytics, and Automated Test Framework where appropriate.
• Build and support API integrations, scripted APIs, authentication patterns, data imports, transform maps, and validation controls.
• Write, review, troubleshoot, and maintain JavaScript and Glide-based code using secure and maintainable platform patterns.
• Participate in estimation, technical design, peer review, testing, defect resolution, deployment, release validation, and production support.
• Maintain technical documentation and follow ServiceNow development standards, security guidance, source-control practices, and governance processes.
• Support application promotion across instances, regression testing, clones, patches, family upgrades, and post-deployment validation.
• Reduce unnecessary customization and technical debt while improving performance, automation, reuse, and upgradeability.

Required Skills and Qualifications across levels

• Hands-on ServiceNow design, configuration, development, testing, and implementation experience.
• Experience in Customer Service Management (CSM) and/or Financial Services Operations (FSO) for senior positions and Workflow Micro-Cert (Flow Designer) for less experienced positions (4-6 years).
• Strong JavaScript and Glide scripting skills, with knowledge of platform architecture and development best practices.
• Experience with workflows, Flow Designer, forms, catalog items, business rules, client scripts, UI policies, data imports, and transform maps.
• Experience with API integrations and Integration Hub.
• Understanding of roles, ACLs, secure development, performance, maintainability, and platform governance.
• Strong troubleshooting, impact-analysis, documentation, collaboration, and English communication skills.