Servicenow Platform Developer

Srinav Inc.; Bengaluru; Hybrid; INR 2,500,000 - 4,200,000; Full time

Benefits offered by this job

Learning opportunities

Competitive compensation

Collaborative culture

Job summary

Srinav Inc. is seeking an experienced ServiceNow developer to design, build, and deploy enterprise‑scale solutions. You will own end‑to‑end delivery, develop server‑ and client‑side logic, and implement complex integrations using REST/SOAP, IntegrationHub, and MID Server.

The role requires 6–9 years of hands‑on experience, CAD certification, and strong ITSM knowledge. You will work with architects and stakeholders in a collaborative, distributed team environment.

Qualifications

• 6 to 9 years of hands‑on ServiceNow platform development across full lifecycles.
• Strong expertise in JavaScript, Glide APIs, and key ServiceNow components.
• Proven experience with Flow Designer, IntegrationHub, REST/SOAP integrations, and MID Server.
• Deep ITSM module knowledge including Incident, Problem, Change, Knowledge, CMDB, and Service Catalog.
• Service Portal development skills (AngularJS, Bootstrap, HTML5, CSS3) and UI Builder exposure.
• Solid CMDB, CI Class Manager, Discovery, and Service Mapping understanding.
• Experience implementing ACLs, roles, domain separation, and enterprise data policies.
• CAD certification is mandatory; experience with Agile/Scrum and Git/CI‑CD.
• Excellent collaboration, communication, and leadership for distributed teams.

Responsibilities

• Design, develop, and deploy custom applications and modules on ServiceNow for onboarding requirements.
• Own end‑to‑end technical delivery: analysis, design, development, testing, deployment, and hyper‑care.
• Build server‑side and client‑side logic using Glide APIs and JavaScript.
• Develop integrations with third‑party systems using REST/SOAP, IntegrationHub, and MID Server.
• Implement ACLs, roles, and data policies to meet security and compliance needs.
• Lead performance tuning, reduce technical debt, and drive platform upgrades.
• Enforce best practices, coding standards, and governance across the team.
• Collaborate with architects, process consultants, and stakeholders.

Skills

JavaScript

Glide APIs

Business Rules

Script Includes

Client Scripts

UI Policies

UI Actions

Scheduled Jobs

Flow Designer

Workflow Editor

IntegrationHub

REST/SOAP integrations

MID Server

ITSM modules

Service Portal (AngularJS, Bootstrap,

UI Builder / Next Experience

CMDB, Discovery, Service Mapping

ACLs, roles, domain separation

CAD certification

Agile / Scrum

Git, CI/CD pipelines

Education

Bachelor's or Master's degree in Computer Science, IT, Engineering

Tools

Flow Designer

Workflow Editor

IntegrationHub

REST/SOAP

MID Server

AngularJS

UI Builder

Next Experience

Job description

Role & responsibilities

Key Responsibilities

• Design, develop, and deploy custom applications, modules, and enhancements on the ServiceNow platform aligned with HOS onboarding requirements.
• Own end-to-end technical delivery: requirement analysis, low-level design, development, unit testing, code review, deployment, and hyper-care.
• Build server-side (Business Rules, Script Includes, Scheduled Jobs) and client-side (Client Scripts, UI Policies, UI Actions) logic using Glide APIs and JavaScript.
• Develop and manage integrations with third‑party systems using REST/SOAP web services, IntegrationHub, MID Server, and custom spokes.
• Implement Access Control Rules (ACLs), roles, and data segregation to meet security and compliance requirements.
• Lead performance tuning, technical debt reduction, and platform upgrade activities across releases.
• Enforce ServiceNow best practices, coding standards, and Technical Governance across the delivery team.
• Collaborate with architects, process consultants, and stakeholders

Mandatory Skills and Experience

• 6 to 9 years of hands‑on ServiceNow platform development experience across multiple full‑lifecycle implementations.
• Strong expertise in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Scheduled Jobs.
• Proven experience with Flow Designer, Workflow Editor, IntegrationHub, REST/SOAP integrations, and MID Server configuration.
• Deep working knowledge of ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).
• Experience with Service Portal development (AngularJS, Bootstrap, HTML5, CSS3) and exposure to UI Builder / Next Experience.
• Solid understanding of CMDB, CI Class Manager, Discovery, and Service Mapping concepts.
• Experience implementing ACLs, roles, domain separation, and data policies for enterprise-scale instances.
• ServiceNow Certified Application Developer (CAD) certification is mandatory.
• Experience with Agile / Scrum delivery, Git‑based source control, and CI/CD pipelines for ServiceNow.

Preferred / Good-to-Have Skills

• ServiceNow Certified System Administrator (CSA).
• Exposure to ITOM (Discovery, Service Mapping, Event Management), SecOps, HRSD, or CSM.
• Experience with Performance Analytics, Reporting, and Dashboards.
• Familiarity with ATF (Automated Test Framework), Update Sets, and Application Repository.
• Understanding of ITIL v4 framework and process design.

Soft Skills and Behavioural Competencies

• Strong analytical, problem‑solving, and troubleshooting skills.
• Excellent verbal and written communication in English.
• Ability to translate business requirements into scalable technical solutions.
• Ownership mindset with the ability to lead technical discussions and mentor junior engineers.
• Collaborative team player comfortable working in a distributed, multi‑cultural environment.

Education

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.

What We Offer

• Exposure to large‑scale, enterprise ServiceNow implementations and modern platform capabilities.
• Continuous learning through certifications, training, and technology forums.
• Competitive compensation, benefits, and a collaborative work culture.

Preferred candidate profile