Servicenow Developer

Athena Consultancy Services; Dadri, Chennai District, Bengaluru; Hybrid; INR 1,300,000 - 1,800,000; Full time

Job summary

Athena Consultancy Services in Dadri, Uttar Pradesh, seeks a ServiceNow Developer to lead complex customization, automation, and integrations across ITSM projects. You will collaborate with stakeholders to deliver scalable ServiceNow solutions and mentor junior developers.

The role requires 4–5 years' hands-on experience with ServiceNow, strong JavaScript, Flow Designer, REST APIs, and ITSM tools, with a focus on AI-enabled delivery and performance optimization.

Qualifications

• Bachelors in CS/IT; master's preferred.
• 4–5 years of ServiceNow development experience.
• Proficient in JavaScript, Flow Designer, REST APIs and Integrations.

Responsibilities

• Lead advanced ServiceNow development and customization.
• Design and implement complex automated workflows and processes.
• Oversee ServiceNow integrations using web services and APIs.

Skills

ServiceNow development

JavaScript

Flow Designer

REST APIs

Integration Hub

Transform Maps

Workflows

Documentation

Mentorship

Education

Bachelor's degree in Computer Science/IT

Master's degree preferred

Tools

ServiceNow Platform

REST APIs

Integration Hub

Flow Designer

Client Scripts

Business Rules

Transform Maps

Workflows

JavaScript

Job description

• Advanced Development and Customization: Lead the development and customization of ServiceNow applications.
• Complex Workflow Automation: Design and implement complex automated workflows and processes to enhance operational efficiency.
• Integration Management: Oversee the integration of ServiceNow with other enterprise systems using web services, APIs, and other integration tools
• AI: Hands-on experience with ServiceNow AI features, including Now Assist, Agentic Workflows and AI Control Tower.
• Technical Leadership: Provide technical leadership and mentorship to junior developers.
• Troubleshooting and Optimization: Analyze and resolve advanced technical issues related to ServiceNow applications and integrations and optimize system performance.
• Documentation and Standards: Develop and maintain comprehensive technical documentation, including design specifications. Ensure adherence to coding standards and best practices.
• Stakeholder Collaboration: Collaborate with business stakeholders to gather requirements, provide technical guidance, and deliver tailored ServiceNow solutions.
• Performance Monitoring and Enhancement: Monitor system performance, identify areas for improvement, and implement performance enhancements.

Qualifications:

• Education: Bachelors degree in computer science, Information Technology, or a related field. A master's degree is a plus.
• Experience: Minimum of 4-5 years of experience in ServiceNow development with a focus on complex projects and integrations.
• Technical Skills: Proficiency in JavaScript, Flow Designer, Business Rules, Client Scripts, Transform Maps, Workflows, REST APIs, Integration Hub spokes etc.

Working Experience with ITSM Pro products e.g., Virtual Agent, Predictive Intelligence and Performance Analytics.

Experience contributing to end-to-end AI solution delivery, from build and configuration through testing and rollout

• Certifications: ServiceNow Certified Application Developer and ServiceNow Certified Implementation Specialist certifications are required. Additional certifications in ITIL, ITSM, or related areas are highly desirable.