IT Service Management Representative

Accenture; Pune District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A global consulting firm based in Pune, India, is looking for an IT Service Management Representative. The role involves managing delivery for IT production systems and supporting the infrastructure service management lifecycle. Candidates should possess over 5 years of experience in ServiceNow Software Asset Management and ideally have a comprehensive understanding of asset management strategies. The position offers an opportunity to collaborate with various teams and contribute to key decisions in a dynamic environment.

Qualifications

• 5+ years of experience in Development.
• Experience with ITAM ServiceNow integration modules.
• Ability to collaborate with various teams.

Responsibilities

• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for the team and across teams.
• Monitor industry trends to improve asset management strategies.

Skills

ServiceNow Software Asset Management (SAM)

ServiceNow Hardware Asset Management (HAM)

Strong analytical skills

Ability to develop comprehensive asset management strategies

Proficiency in Integration of ServiceNow modules

Education

15 years full time education

Job description

Overview

Project Role : IT Service Management Representative

Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Requirements

Must have skills : ServiceNow Software Asset Management (SAM)

Good to have skills : ServiceNow Hardware Asset Management (HAM)

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

Must have experience with ITAM ServiceNow integration modules. Requirement is to developer Asset Management process flows hence prior experience in same will help. Looking for 5+ years of Development experience. Your day will involve developing and implementing asset management strategies that align with financial policies and business objectives, ensuring that clients receive tailored solutions that meet their unique needs. You will collaborate with various teams to gather insights and data, enabling you to make informed recommendations that drive success for both clients and the organization.

Roles Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Monitor industry trends and provide insights to improve asset management strategies.

Professional Technical Skills

• Must To Have Skills: Proficiency in ServiceNow Software Asset Management (SAM).
• Good To Have Skills: Experience with ServiceNow Hardware Asset Management (HAM).
• Strong analytical skills to assess asset performance and profitability.
• Ability to develop comprehensive asset management strategies.
• Proficient in Integration of ServiceNow modules.

Qualification

15 years full time education