Consultant - IT Portfolio Management

SoftwareOne; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

SoftwareOne is seeking a detail-oriented and technically proficient ServiceNow Platform Support Consultant in Gurugram District, India. The role involves developing, maintaining, and optimizing Software Asset Management integrations within ServiceNow, ensuring accurate data flow and operational efficiency.

The ideal candidate will lead design, configuration, and deployment of ServiceNow modules, troubleshoot issues, and manage data mapping and validation rules.

Join SoftwareOne, a global software and cloud solutions provider, dedicated to empowering teams to innovate and grow.

Qualifications

• Proven expertise with ServiceNow ITAM, specifically SAM Pro; CSA certifications are a plus.
• Experience with Normalization Data Services configuration.
• Knowledge of Software and Hardware Asset Management lifecycle.

Responsibilities

• Lead design, configuration, and deployment of ServiceNow modules.
• Provide technical direction and maintain documentation.
• Troubleshoot production/test issues.

Skills

ServiceNow ITAM

JavaScript

Angular

HTML/CSS

Jelly

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Flexera

Snow

SCCM

Job description

Are you passionate about unifying integration and real time licensing? Do you want to fix data and inconsistency in SAM integration? Ready to enhance an existing ServiceNow ecosystem by improving accuracy and operational efficiency? We are looking for a detail-oriented and technically proficient ServiceNow Platform Support Consultant with a strong focus on Software Asset Management (SAM) integrations. The ideal candidate will be responsible for developing, maintaining, and optimizing SAM tool integrations within the ServiceNow platform, ensuring accurate data flow, license compliance, and operational efficiency.

Key Responsibilities

• Lead design, configuration, and deployment of ServiceNow modules, aligning with best practices and leveraging out-of-the-box capabilities.
• Provide technical direction, contribute to solution architecture, and maintain documentation including specifications, diagrams, and manuals.
• Troubleshoot production/test issues, perform root cause analysis, and implement corrective actions.
• Act as SME for application suites, contributing to project sizing, scoping, and functional expertise.
• Define and manage data mapping, transformation, and validation rules; monitor data quality and perform health checks.
• Implement software/license usage monitoring, manage discovery models/maps, and improve normalization.
• Handle access provisioning for SAM modules and resolve related incidents.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven expertise with ServiceNow ITAM, specifically SAM Pro; CSA certifications are a plus.
• Experience with Normalization Data Services configuration.
• Knowledge of Software and Hardware Asset Management lifecycle.
• Familiarity with Procurement and Contract Management.
• Proven experience integrating SAM tools (e.g., Flexera, Snow, SCCM) with ServiceNow.
• Experience with ServiceNow Discovery, CMDB, and normalization processes.
• Proficiency in JavaScript, Angular, HTML/CSS, and Jelly.

Company description

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.