Servicenow developer - HAM and SAM

Contactx Resource Management; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Contactx Resource Management in Chennai, India seeks a ServiceNow Developer to design, develop, configure, and implement HAM Pro and SAM Pro solutions. You will customize modules using scripting, Flow Designer, UI Policies, Business Rules, Client Scripts, and ACLs, and manage asset lifecycles and licensing.

Develop integrations with SCCM, Intune, Jamf, Flexera, Snow, and discovery tools; work with CMDB, Discovery, Service Mapping, and Asset Management data models; create reports, dashboards and

Qualifications

• Minimum 5+ years of ServiceNow development experience.
• Hands-on expertise with HAM Pro and SAM Pro modules.
• Experience with CMDB, Discovery, and ITIL processes.
• Strong scripting: JavaScript, Glide APIs, REST/SOAP.
• Excellent stakeholder communication and troubleshooting skills.

Responsibilities

• Design, develop, configure, and implement HAM Pro and SAM Pro solutions.
• Customize ServiceNow applications using scripting, workflows, Flow Designer, UI Policies, Business Rules, Client Scripts, and ACLs.
• Manage asset lifecycle, software licensing, and hardware procurement.
• Develop integrations with SCCM, Intune, Jamf, Flexera, Snow, and discovery tools.
• Produce reports, dashboards, KPIs, and compliance metrics.
• Perform platform upgrades, testing, troubleshooting, and performance tuning.
• Ensure governance and best practices; support audits and asset optimization.

Skills

ServiceNow development

HAM Pro expertise

SAM Pro expertise

Flow Designer

IntegrationHub

JavaScript

REST/SOAP APIs

ITIL processes

Stakeholder communication

Troubleshooting

Tools

CMDB

Discovery

Service Catalog

Workflows

SCCM

Intune

Active Directory

Procurement systems

Job description

• Design, develop, configure, and implement ServiceNow HAM Pro and SAM Pro solutions.
• Customize ServiceNow applications/modules using scripting, workflows, Flow Designer, UI Policies, Business Rules, Client Scripts, and ACLs.
• Implement end-to-end asset lifecycle management processes for hardware and software assets.
• Configure software normalization, reconciliation, and license management processes in SAM Pro.
• Manage hardware inventory, procurement, stockrooms, contracts, and lifecycle tracking in HAM Pro.
• Develop integrations between ServiceNow and third-party tools such as SCCM, Intune, Jamf, Flexera, Snow, or discovery tools.
• Work with CMDB, Discovery, Service Mapping, and Asset Management data models.
• Create and maintain reports, dashboards, KPIs, and compliance metrics.
• Collaborate with stakeholders, business analysts, and IT teams to gather requirements and deliver solutions.
• Perform platform upgrades, testing, troubleshooting, and performance tuning.
• Ensure adherence to ServiceNow best practices and governance standards.
• Support audits, software compliance, and asset optimization initiatives.

Required Skills

• 5+ years of ServiceNow development experience.
• Strong hands-on experience with:
• Hardware Asset Management (HAM Pro)
• Software Asset Management (SAM Pro)
• CMDB & Discovery
• Flow Designer & IntegrationHub
• Service Catalog & Workflows
• JavaScript, Glide APIs, REST/SOAP APIs
• Experience with software normalization and reconciliation processes.
• Knowledge of software licensing models and compliance management.
• Experience integrating ServiceNow with SCCM, Intune, Active Directory, or procurement systems.
• Good understanding of ITIL processes.
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management skills.