Servicenow - CMDB/ITOM/ITSM

Tata Consultancy Services; Mumbai; On-site; INR 1,600,000 - 2,200,000; Full time

Job summary

Tata Consultancy Services is seeking a ServiceNow Developer (ITSM/ITOM/CMDB) to join our team in India. The role requires 6-9 years of experience with hands-on development and a focus on architecture, UI/UX, and enterprise solution design.

You will work across modules to deliver scalable, secure, and maintainable ServiceNow implementations. Key responsibilities include driving architecture discussions, collaborating with onsite leads, and delivering reusable components while following SSDLC

Qualifications

• 6-9 years of experience in ServiceNow development or similar platforms.
• Hands-on development experience with enterprise web applications.
• Knowledge of ITSM/ITOM/CMDB within ServiceNow is preferred.

Responsibilities

• Evaluate software processes for design and performance improvements.
• Drive technical designs to consensus with Architecture Review Team.
• Design and develop enterprise solutions with reusable components.
• Perform impact analysis of changes on architecture and priorities.
• Create and maintain architecture artifacts and serve as go-to for architecture discussions.
• Collaborate on UI/UX aspects and deliver user-facing features.
• Develop reusable code and libraries for future use and maintain quality.

Skills

Hands-on development

UI/UX collaboration

Architecture discussions

Job description

Role: ServiceNow Developer (ITSM/ITOM/CMDB)

Location: Chennai/Pune/Mumbai

Exp- 6-9 Years

Primary Duties & Responsibilities

• Evaluate software processes for potential design improvements, performance improvements and abstracting and refactoring opportunities
• Drive technical designs to consensus and approval by Architecture Review Team.
• Design and develop enterprise solutions for specific business need that provide frameworks, interfaces and services that can be extended and reused for future requirements.
• Performs impact analysis of proposed changes on existing architecture, capabilities, system priorities, and technology solutions; looks for additional solution options or trade-offs. Identifies cost/benefit implications of proposed solutions (e.g., people, processes, technology, strategy, finance).
• Creates and maintains application architecture and related assets. Be the go-to person for development team on architecture discussions.
• Be the point of contact for development team on user interface and user experience (UI/UX).
• Design and develop new user facing features and build reusable code and libraries for future use
• Create and maintain digital assets such as interface design files, wireframes, and interactive mockups
• Drive the design and development of rich and responsive web applications and repeatable delivery process
• Drive superlative developer experience down to the last detail and build elegant, maintainable, well documented, and secure code

The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive

SN Responsibility of / Expectations from the Role

• 1 Hands‑on development and contribution towards the delivery of the projects at hand
• 2 Work closely and collaborate with onsite leads and developers in design and delivery of solutions
• 3 Follow client SSDLC delivery methodology for the delivery of the solutions
• 4 Complete ownership of the applications in the portfolio right from development to day to day support aspects
• 5 Support team in evaluation and selection of appropriate tools and technologies
• 6 Collaborate and contribute to the architectural roadmaps and adhere to the enterprise architecture guidelines