ServiceNow Developer - CMDB Data Analyst

Shashwath Solution; Pune District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Shashwath Solution is seeking a highly skilled ServiceNow Developer with a strong focus on CMDB data analysis. The ideal candidate will design, develop, and maintain CMDB configurations, and automate ITOM processes using ServiceNow workflows and scripts.

The role requires deep knowledge of ServiceNow ITSM/ITOM/CMDB modules, scripting expertise, and experience in integrating CMDB with ITSM. You will create custom reports, analyze data, and provide insights to IT operations teams while

Qualifications

• 5+ years of experience in ServiceNow development.
• Strong understanding of ServiceNow CMDB, ITOM, and ITSM modules.
• Expertise in ServiceNow scripting (JavaScript, Script Includes, etc.).
• Experience with ServiceNow workflows, business rules, and UI policies.
• Knowledge of ITIL processes.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Design, develop, and maintain CMDB configurations to ensure data accuracy and consistency.
• Enrich CMDB data through automation and integration with other systems.
• Analyze CMDB data to identify gaps and inconsistencies.
• Implement data quality checks and validation rules.
• Automate ITOM processes using ServiceNow workflows, scripts, and integrations.
• Develop custom applications to enhance ITOM capabilities.
• Optimize ITOM workflows to improve efficiency and reduce manual effort.
• Integrate CMDB with other ITSM modules (Incident, Problem, Change, etc.) to enable seamless workflows.
• Develop custom integrations to synchronize data between systems.
• Create custom reports and dashboards to visualize CMDB data.
• Analyze data to identify trends and opportunities for improvement.
• Provide insights to IT operations teams to support decision-making.
• Troubleshoot CMDB and ITOM issues.
• Identify and resolve performance bottlenecks.
• Provide technical support to end-users.

Skills

ServiceNow development

ServiceNow CMDB

ServiceNow ITOM

ServiceNow ITSM

ServiceNow scripting

ServiceNow workflows

ITIL

Problem solving

Communication

Teamwork

Certifications

Integrations

Data modeling

Job description

We are seeking a highly skilled ServiceNow Developer with a strong focus on CMDB data analysis. The ideal candidate will have a deep understanding of ServiceNow ITSM and ITOM modules and be able to effectively design, develop, and maintain CMDB configurations.

Key Responsibilities

CMDB Data Management

• Design, develop, and maintain CMDB configurations to ensure data accuracy and consistency
• Enrich CMDB data through automation and integration with other systems
• Analyze CMDB data to identify gaps and inconsistencies
• Implement data quality checks and validation rules

ITOM Process Automation

• Automate ITOM processes using ServiceNow workflows, scripts, and integrations
• Develop custom applications to enhance ITOM capabilities
• Optimize ITOM workflows to improve efficiency and reduce manual effort

ITSM Integration

• Integrate CMDB with other ITSM modules (Incident, Problem, Change, etc.) to enable seamless workflows
• Develop custom integrations to synchronize data between systems

Reporting and Analytics

• Create custom reports and dashboards to visualize CMDB data
• Analyze data to identify trends and opportunities for improvement
• Provide insights to IT operations teams to support decision-making

Problem Solving and Troubleshooting

• Troubleshoot CMDB and ITOM issues
• Identify and resolve performance bottlenecks
• Provide technical support to end-users

Required Skills and Qualifications

• 5+ years of experience in ServiceNow development
• Strong understanding of ServiceNow CMDB, ITOM, and ITSM modules
• Expertise in ServiceNow scripting (JavaScript, Script Includes, etc.)
• Experience with ServiceNow workflows, business rules, and UI policies
• Knowledge of ITIL processes
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Skills

• ServiceNow certifications (e.g., Certified Application Developer)
• Experience with ServiceNow integration with other systems
• Knowledge of data modeling and database design

Mandatory Key Skills

• CMDB
• ServiceNow development
• data modeling
• JavaScript
• Data Management
• ITSM
• ServiceNow integration
• ITOM
• ServiceNow*