Servicenow CMDB Developer-Hyderabad

Cloudxtreme; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Cloudxtreme is seeking a CMDB-CSDM Consultant to lead or support design, remediation, and operationalization of a high-quality CMDB data foundation. You will partner with IT operations, platform owners, architecture, and service owners to improve data quality, governance, and service modeling aligned to CSDM.

You will drive data quality KPIs, define CI class models, and coordinate discovery/integration patterns to enable reliable incident/change impact analysis and service visibility.

Qualifications

• 3–6+ years’ experience with ServiceNow CMDB and service modeling.
• Hands-on experience applying CSDM concepts and translating them into practical patterns.
• Strong understanding of CI lifecycle, relationships, and governance in an enterprise environment.
• Experience with CMDB data quality remediation and KPI‑driven improvements.

Responsibilities

• Assess current-state CMDB health and define a prioritized remediation roadmap.
• Lead CSDM-aligned modeling for Business Capabilities, Business Applications, Application Services, Technical Services, and Service Offerings (as applicable).
• Define and implement CMDB governance: policies, standards, CI lifecycle, ownership, stewardship, and operational controls.
• Drive CI class model and attribute standards; rationalize CI taxonomy and naming conventions.
• Establish and monitor CMDB data quality KPIs and create dashboards.
• Design/optimize relationships and dependency mapping (manual + automated).
• Coordinate discovery and data ingestion patterns including reconciliation and source-of-truth decisions.
• Facilitate workshops with stakeholders to define service boundaries and operating model.
• Document deliverables: CSDM decisions, modeling patterns, CMDB standards, runbooks, onboarding guidance for new services/CIs.
• Support enablement and adoption (training, office hours) for service owners and operational teams.

Skills

ServiceNow CMDB

CSDM concepts

CI lifecycle

Data quality remediation

KPI dashboards

Governance

Discovery/Service Mapping

Integrations

Tools

ServiceNow Discovery

Service Mapping

Job description

Role & responsibilities

Job Description: CMDB-CSDM Consultant

Overview

CMDB (Configuration Management Database) and CSDM (Common Service Data Model) Consultant to lead or support the design, remediation, and operationalization of a high-quality configuration and service data foundation. You will partner with IT operations, platform owners, architecture, and service/application owners to improve data quality, governance, and service modeling aligned to CSDM—enabling reliable incident/change impact analysis, service visibility, and reporting.

Key Responsibilities

• Assess current-state CMDB health (completeness, correctness, compliance, duplication) and define a prioritized remediation roadmap.
• Lead CSDM-aligned modeling for Business Capabilities, Business Applications, Application Services, Technical Services, and Service Offerings (as applicable).
• Define and implement CMDB governance: policies, standards, CI (Configuration Item) lifecycle, ownership, stewardship, and operational controls.
• Drive CI class model and attribute standards; rationalize CI taxonomy and naming conventions.
• Establish and monitor CMDB data quality KPIs (e.g., completeness, stale records, relationship coverage, duplicates) and create dashboards.
• Design/optimize relationships and dependency mapping (manual + automated), improving downstream use cases (incident, problem, change, service portfolio).
• Coordinate discovery and data ingestion patterns (e.g., ServiceNow Discovery, integrations, imports), including reconciliation and source-of-truth decisions.
• Facilitate workshops with stakeholders to define service boundaries, service ownership, and operating model.
• Document deliverables: CSDM decisions, modeling patterns, CMDB standards, runbooks, and onboarding guidance for new services/CIs.
• Support enablement and adoption (training, office hours) for service owners and operational teams.

Qualifications

• 3–6+ years’ experience with ServiceNow CMDB and service modeling (or equivalent CMDB platforms with strong ServiceNow exposure preferred).
• Hands‑on experience applying CSDM concepts and translating them into practical implementation patterns.
• Strong understanding of CI lifecycle, relationships, and governance in an enterprise environment.
• Experience with CMDB data quality remediation and KPI‑driven improvements.

Skills

• ServiceNow certifications (e.g., Certified System Administrator (CSA), CIS-Discovery, CIS-ITSM, CMDB-related micro‑certs).
• Experience with Discovery, Service Mapping, or similar dependency‑mapping approaches.
• Experience with integrations (HR, asset, monitoring tools) feeding CMDB; reconciliation and normalization familiarity.
• Familiarity with ITIL (Information Technology Infrastructure Library) and how CMDB supports Incident/Problem/Change.

Preferred candidate profile