ServiceNow Business Analyst

QBrainX Inc; Coimbatore District; On-site; INR 800,000 - 1,000,000; Full time

Job summary

QBrainX Inc. seeks an experienced ServiceNow Business Analyst in Coimbatore for end-to-end implementations and enhancements. You will lead requirements, workshops, and gap analyses while translating business needs into BRD/FRD, user stories, and process flows.

Collaborate with developers, architects, and QA to ensure accurate delivery. You will configure Service Portal UX, participate with SPM, and provide ITSM/ITOM/IRM functional expertise.

Qualifications

• 7+ years of experience as a Business Analyst with strong ServiceNow exposure.
• Experience in Agile / Scrum environments.
• Excellent communication and stakeholder management skills.

Responsibilities

• Act as a Business Analyst for end-to-end ServiceNow implementations and enhancements.
• Lead requirement gathering, stakeholder discussions, workshops, and gap analysis.
• Translate business needs into BRD, FRD, user stories, and process flows.
• Collaborate with developers, architects, and QA teams for accurate implementation.
• Support and configure ServiceNow Service Portal requirements including UX flows and catalog experiences.
• Work with SPM for demand, project, and resource management use cases.
• Provide functional expertise on ServiceNow ITSM (Incident, Problem, Change, Request, CMDB).
• Support ITOM processes including discovery, service mapping, and event management (functional perspective).
• Assist with IRM requirements and compliance workflows.
• Leverage Now Assist for UX, automation, and AI-driven insights.
• Support UAT planning, execution, defect tracking, and sign-off.
• Ensure adherence to ServiceNow best practices and platform standards.
• Prepare and maintain functional documentation, user guides, SOPs, and release notes.

Skills

Business Analyst

ServiceNow ITSM

Service Portal

ITOM

IRM

Now Assist

Agile / Scrum

Communication

Job description

Coimbatore South, India

Job Description – ServiceNow Business Analyst

Key Responsibilities

Act as a Business Analyst for end-to-end ServiceNow implementations and enhancements

Lead requirement gathering, stakeholder discussions, workshops, and gap analysis

Translate business needs into BRD, FRD, user stories, process flows, and functional specifications

Collaborate with developers, architects, and QA teams to ensure accurate implementation

Support and configure ServiceNow Service Portal requirements including UX flows and catalog experiences

Work closely with SPM (Strategic Portfolio Management) for demand, project, and resource management use cases

Provide functional expertise on ServiceNow ITSM (Incident, Problem, Change, Request, CMDB)

Support ITOM processes including discovery, service mapping, and event management (functional perspective)

Assist with IRM (Integrated Risk Management) requirements and compliance workflows

Leverage Now Assist capabilities to improve user experience, automation, and AI-driven insights

Support UAT planning, execution, defect tracking, and sign-off

Ensure adherence to ServiceNow best practices and platform standards

Prepare and maintain functional documentation, user guides, SOPs, and release notes

Requirements

Required Skills

7+ years of experience as a Business Analyst with strong ServiceNow platform exposure

Hands-on functional experience in:

• ServiceNow ITSM (mandatory)
• Service Portal
• ITOM
• IRM (Integrated Risk Management)
• Now Assist

Experience working in Agile / Scrum environments

Excellent communication, stakeholder management, and analytical skills