Business Analyst ServiceNow | 5-15 Years Exp | IST Time | Hybrid Mode

PradeepIT Consulting Services Pvt Ltd; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

A consulting firm in Bengaluru is seeking an experienced Business Analyst specialized in ServiceNow with 5-15 years of experience. The ideal candidate will have strong analytical skills, interpersonal abilities, and a background in Agile methodologies. Responsibilities include facilitating workshops and analyzing complex business processes. The role offers a hybrid work model.

Qualifications

• Must have strong knowledge of the ServiceNow Platform.
• Experience working in an Agile methodology.
• Ability to analyze large amounts of complex information.

Responsibilities

• Conduct and lead workshops with project stakeholders.
• Analyze and reconcile conflicts among stakeholders.
• Document process maps using appropriate tools.

Skills

Strong knowledge of ServiceNow Platform

Interpersonal skills

Analytical skills

Problem-solving aptitude

Workshop facilitation

Organization and time management

Technical communication

Data analysis

Agile methodology experience

Process mapping

Microsoft Office proficiency

Education

ITIL V3 or V4 Foundation certification

Business Analysis qualifications (e.g., BCS or IIBA)

ServiceNow Certified System Administrator

Job description

Business Analyst ServiceNow | 5-15 Years Exp | IST Time | Hybrid Mode

Job Openings Business Analyst ServiceNow | 5-15 Years Exp | IST Time | Hybrid Mode

About the job Business Analyst ServiceNow | 5-15 Years Exp | IST Time | Hybrid Mode

Job Description:

Must-Have:

• Strong knowledge of the ServiceNow Platform (especially ITSM and CMDB) and the potential value and benefits that can be delivered to Clients, either OOB or with minimum customization
• Maintain knowledge in line with each ServiceNow upgrade, patch, enhancement, and new product lines
• Interpersonal skills, to help negotiate priorities and resolve conflicts among project stakeholders; such as clients and internal team members
• Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts
• An aptitude for problem-solving.
• Skilled in conducting/leading workshops of a minimum of 10 people.
• Can communicate both verbally and in written form clearly and informatively and listen
• Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with a minimum of supervision.
• Ability to articulate technical IT changes clearly and simply to business stakeholders.
• Ability to define problems, collect data, and establish facts in a structured way for detailed analysis
• Ability to analyze large amounts of complex information in order to reach valid and justifiable conclusions
• Experience working in an Agile methodology and applying Agile practices where applicable
• Understanding of the end-to-end view of how business processes are supported by tools and applications.
• Practical experience in documenting process maps using Visio or other tooling.
• Knowledge of Microsoft Office application suite software (MS Word, Excel, PowerPoint, and Visio)

Should Have

• Fundamental understanding of the implications of applications architecture and other technical considerations.
• ITIL V3 or V4 Foundation certification
• Business Analysis centric qualifications e.g., BCS or IIBA
• ServiceNow Certified System Administrator