ServiceNow Automation Developer -India

Synoptek; Pune District, Ahmedabad District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Synoptek is seeking a ServiceNow Automation Developer to design and implement end-to-end automation of customer tickets, reducing engineering effort and boosting operational efficiency. You will build and integrate workflows using Flow Designer, PAD, and IntegrationHub, aligning with ITSM processes.

The role requires strong hands-on experience with ServiceNow, REST/SOAP APIs, PowerShell, and cross-system integrations including Active Directory and Office 365. Exempt role, on-site in Pune, India.

Qualifications

• Design and implement digital workflows using Flow Designer, PAD, and Decision Builder.

Responsibilities

• Design and implement automation workflows for end-to-end ticket automation.
• Develop ServiceNow solutions and integrations to improve operational efficiency.
• Ensure successful deployment of automation use cases to meet business objectives.

Skills

ServiceNow

Automation

REST APIs

PowerShell

ITSM

IntegrationHub

Tools

Flow Designer

PAD

Decision Builder

IntegrationHub

MID Server

Active Directory

Office 365

REST

Job description

At Synoptek, we think globally and act locally. As the world's first Managed Experience Provider (MxP™), Synoptek provides strategic IT leadership and operational support that enable clients to grow and transform their businesses. The ServiceNow Automation Developer is responsible for designing and implementing automation workflows that enable end-to-end automation of customer tickets and reduce engineering effort. The role develops ServiceNow solutions and integrations that improve operational efficiency and support business objectives.

Roles and Responsibilities

• Design and implement digital workflows using Flow Designer, Process Automation Designer (PAD), and Decision Builder.
• Build robust third-party integrations using IntegrationHub, REST/SOAP APIs, and MID Servers.
• Develop integrations between ServiceNow, Active Directory, Office 365, and other systems to enable end-to-end automation.
• Develop PowerShell scripts to support integrations and automation requirements.
• Configure and optimize IT Service Management (ITSM) and custom App Engine applications.
• Ensure successful deployment of automation use cases to achieve required business objectives.

FLSA: Exempt

EEO Statement: We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.