ServiceNow Automation Analyst

SynGrow Consulting Service Pvt Ltd; Kolkata District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A consulting firm in Kolkata is seeking a skilled ServiceNow Automation Analyst. In this role, you will design, build, and optimize automation solutions to enhance operational efficiency across ITSM processes. The ideal candidate should have 5-7 years of experience and strong hands-on skills with ServiceNow Automation Engine and Flow Designer. You will work closely with stakeholders to identify automation opportunities and implement scalable workflows, ensuring performance and security.

Qualifications

• 5–7 years of experience in ServiceNow automation.
• Strong hands-on experience with ServiceNow Automation Engine and Flow Designer.
• Ability to troubleshoot and optimize existing automations.

Responsibilities

• Design and implement automations using ServiceNow Automation Engine and Flow Designer.
• Develop and manage integrations using Integration Hub.
• Build and maintain RPA bots for end-to-end process automation.
• Automate ITSM workflows aligned with ITIL processes.

Skills

ServiceNow Automation Engine

ServiceNow Flow Designer

Integration Hub

RPA

REST APIs

SOAP APIs

ITIL processes

Collaboration

Job description

ServiceNow Automation Analyst – Kolkata

Role: Automation Analyst
Location: Kolkata
Experience: 5–7 Years

Job Description

We are looking for a skilled ServiceNow Automation Analyst to design, build, and optimize automation solutions that improve operational efficiency across ITSM processes. The ideal candidate will work closely with stakeholders to identify automation opportunities and implement scalable workflows on the ServiceNow platform.

Key Responsibilities

• Design and implement automations using ServiceNow Automation Engine and Flow Designer
• Develop and manage integrations using Integration Hub
• Build and maintain RPA bots for end-to-end process automation
• Implement and support REST/SOAP integrations with third-party systems
• Automate ITSM workflows aligned with ITIL processes
• Analyze business requirements and translate them into technical automation solutions
• Ensure performance, security, and scalability of automation solutions
• Troubleshoot and optimize existing automations

Required Skills

• Strong hands-on experience with ServiceNow Automation Engine & Flow Designer
• Experience with Integration Hub and RPA
• Solid understanding of REST and SOAP APIs
• Good knowledge of ITIL processes
• Ability to work independently and collaborate with cross-functional teams

Good to Have

• ServiceNow certifications
• Experience working in enterprise IT environments