IT Automation Engineer

Ascendion; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Ascendion in Bangalore is seeking an IT Automation Engineer to design, build, and operate intelligent automation across IT Operations and enterprise processes. The role focuses on agentic automation, AI/ML-driven decisioning and strong end‑to‑end orchestration using ServiceNow, Power Automate, and custom agentic frameworks.

The ideal candidate blends scripting and integration skills with process thinking to enable autonomous workflows, reduce manual effort, improve reliability and accelerate

Qualifications

• 4–6 years of experience in IT automation, orchestration or platform engineering.
• Strong hands‑on experience with ServiceNow automation and integrations.
• Experience with Power Automate / Logic Apps for enterprise workflows.

Responsibilities

• Platform & tooling: Develop advanced automations using ServiceNow (Flow Designer, IntegrationHub, Script Includes, Business Rules); build workflows and orchestrations using Power Automate and Logic Apps; extend agentic platforms with Python/Node.js frameworks; integrate with monitoring, ticketing, cloud platforms and enterprise apps.
• Scripting & Integrations: Build and consume REST/SOAP APIs, webhooks and event-driven integrations; ensure idempotency, error handling, retries and observability in automations.
• Process Automation & Optimization: Analyze IT and business processes to identify automation opportunities; translate SOPs/runbooks into digital agentic runbooks; measure automation effectiveness (MTTR reduction, effort saved, success rate).
• Governance, Reliability & Security: Implement logging, monitoring and alerting for automation flows; ensure compliance with security and audit requirements; maintain version control, CI/CD pipelines and environment promotion strategies; define guardrails, rollback strategies, and kill-switch mechanisms.

Skills

IT automation

ServiceNow automation

Power Automate / Logic Apps

Agentic AI/ML workflows

API integrations

Cloud platforms (Azure/AWS/GCP)

Tools

ServiceNow

Power Automate

Logic Apps

Python

Node.js

Job description

Location: Bangalore / Hybrid (3 days work from office)

Shift: 6 PM - 3 AM

Role Summary

We are seeking a highly skilled IT Automation Engineer to design, build, and operate intelligent automation solutions across IT Operations and enterprise processes. The role focuses on knowledge around agentic automation, AI/ML-driven decisioning and strong experience on end-to-end orchestration using platforms such as ServiceNow, Power Automate, and custom agentic frameworks. The ideal candidate blends strong scripting and integration skills with process thinking, enabling autonomous or semi-autonomous workflows that reduce manual effort, improve reliability, and accelerate resolution.

Key Responsibilities

Platform & Tooling

• Develop advanced automations using ServiceNow (Flow Designer, IntegrationHub, Script Includes, Business Rules).
• Build workflows and orchestrations using Microsoft Power Automate, Logic Apps, and connectors.
• Create and extend custom agentic platforms using Python/Node.js-based frameworks.
• Integrate with monitoring tools, ticketing systems, cloud platforms, and enterprise applications.

Scripting & Integrations

• Build and consume REST/SOAP APIs, webhooks, and event-driven integrations.
• Ensure idempotency, error handling, retries and observability in automations.

Process Automation & Optimization

• Analyze IT and business processes to identify automation opportunities.
• Translate manual SOPs and runbooks into digital and agentic runbooks.
• Measure automation effectiveness (MTTR reduction, effort saved, success rate).

Governance, Reliability & Security

• Implement logging, monitoring, and alerting for automation flows.
• Ensure compliance with security, access control, and audit requirements.
• Maintain version control, CI/CD pipelines, and environment promotion strategies.
• Define automation guardrails, rollback strategies, and kill-switch mechanisms.

Required Skills & Experience

Core Skills

• 4–6 years of experience in IT automation, orchestration or platform engineering.
• Strong hands‑on experience with ServiceNow automation and integrations.
• Experience with Power Automate / Logic Apps for enterprise workflows.

Agentic & AI/ML

• Knowledge on agent-based automation or AI‑driven workflows.
• Understanding of LLMs, ML models, prompt orchestration and tool calling.
• Knowledge on integrating AI services (Azure AI, OpenAI APIs, or similar).

Integration & Systems

• Strong API integration experience across ITSM, monitoring, cloud, and SaaS tools.
• Familiarity with cloud platforms (Azure/AWS/GCP) and event‑driven architectures.
• Experience automating across hybrid environments.

Preferred / Nice to Have

• Knowledge of AIOps, monitoring automation, and incident remediation.
• Experience with ServiceNow IRM, ITOM, or CSM modules.
• Exposure to RPA tools alongside API‑based automation.