ServiceNow Architect - SPM/PPM

Genpact Ltd.; Pune District, Bengaluru; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

Genpact Ltd. is seeking an experienced ServiceNow SPM Architect to own the technical vision, architecture and governance of the enterprise portfolio management ecosystem on the Now Platform.

You will connect executive investment strategy to execution, guiding PMO, Finance and Enterprise Architecture leaders. The role requires hands-on leadership, experience delivering large SPM implementations, and strong skills in JavaScript, Flow Designer, UI Workspace, and integration design with Jira/Azure

Qualifications

• 8+ years on the ServiceNow platform with 4+ years in architecture or technical leadership on SPM/PPM.
• Delivery of enterprise-scale SPM implementations from design to go-live.
• Strong hands-on skills in JavaScript, Flow Designer and Workspace configuration.
• Experience with SAFe, PMI or Lean Portfolio Management and portfolio governance.
• Knowledge of CSDM and CMDB and external integrations.

Responsibilities

• Own technical vision, architecture and governance of the enterprise SPM ecosystem.
• Define target-state architecture, roadmaps and design authority for SPM work.
• Ensure OOTB-first approach, minimize technical debt, justify customisations.
• Align SPM with CSDM/CMDB and data governance for portfolio reporting.
• Lead integrations with Jira, Azure DevOps, SAP/Oracle ERP and data warehouses.

Skills

ServiceNow SPM

Architect Lead

JavaScript

Flow Designer

Workspace configuration

Agile/SAFe

Stakeholder mgmt

Education

Bachelors in CS/IT

CSA

CAD

CIS-SPM

Tools

Jira

Azure DevOps

SAP

Oracle

Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Title: ServiceNow SPM (Strategic Portfolio Management) Architect Experience: 8+ years (4+ in SPM/PPM architecture or technical lead roles)

Role Overview

We are looking for a hands-on ServiceNow Strategic Portfolio Management (SPM) Architect to own the technical vision, architecture and governance of our enterprise portfolio management ecosystem. You will connect executive investment strategy to execution on the Now Platform, designing and scaling SPM capabilities so that what the business funds is what it delivers. You will work with PMO, Finance and Enterprise Architecture leaders and guide delivery teams.

Key Responsibilities

Architecture & Technical Leadership

• Architect end-to-end SPM solutions across Demand Management, PPM, Resource Management, Financial Planning, Strategic Planning and Scenario Planning, Investment Funding, OKRs/Goals, and Agile Development (including SAFe).
• Define target-state architecture and roadmaps, and run design authority and technical review for SPM work.
• Enforce OOTB-first principles to keep the platform upgrade-safe and minimise technical debt, with a documented process for justified customisations.
• Align SPM with CSDM, CMDB and Application Portfolio Management, and define foundation data models and data governance that support portfolio reporting.
• Build and guide solutions on Workspaces, UI Builder and Next Experience, using Flow Designer, Script Includes and Business Rules where needed.

Strategy & Stakeholder Engagement

• Translate strategic investment goals into platform capabilities with PMO, Finance, Enterprise Architecture and business leaders.
• Lead workshops on demand scoring and prioritisation, capacity and resource planning, funding models and stage-gate governance.
• Advise leadership on portfolio operating models and planning maturity, using Lean Portfolio Management, SAFe, PMI and hybrid delivery approaches.
• Support pre-sales or solution shaping where applicable.

Integrations & Governance

• Design integrations between SPM and Jira, Azure DevOps, ERP/finance (SAP, Oracle), HR systems and data warehouses, using IntegrationHub, REST/SOAP APIs and MID Servers.
• Establish instance governance, coding standards and review practices for development teams.
• Build executive dashboards and KPI frameworks with Platform Analytics and Performance Analytics.

AI & Innovation

• Identify and shape practical uses of Now Assist and other ServiceNow AI capabilities in portfolio work (for example, demand summarisation, risk and status insights, and planning assistance) and articulate the business value.
• Keep the SPM roadmap aligned with new ServiceNow releases.

Mentoring

• Coach developers and consultants on SPM best practices and review their solutions.

Required Qualifications

• 8+ years on the ServiceNow platform, including 4+ years as Technical Lead or Architect on SPM/PPM.
• Delivery of at least 3 full-lifecycle, enterprise-scale SPM implementations from design through go-live (2 is acceptable for candidates with strong architecture depth).
• Strong hands-on skills in JavaScript, Flow Designer, Script Includes, Business Rules, UI Builder and Workspace configuration.
• Solid knowledge of Agile and portfolio frameworks (SAFe, Scrum, Kanban, Lean Portfolio Management, PMI).
• Experience designing integrations with external platforms.
• Understanding of CSDM and CMDB.
• Working knowledge of ServiceNows AI capabilities and the ability to describe concrete use cases.
• Strong communication and stakeholder management, including with executives.

Education & Certifications

• Bachelors degree in Computer Science, IT or a related field.
• Required: ServiceNow CSA, CAD and CIS-SPM.
• Highly preferred: Certified Technical Architect (CTA) or Certified Master Architect (CMA).

Nice to Have

• Experience across other ServiceNow modules (ITSM, ITOM, APM, HRSD).
• Experience leading Agile or portfolio transformation programmes.
• Experience in consulting or client-facing environments.