ServiceNow Architect

Qentelli; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Qentelli is seeking an experienced ServiceNow Architect to lead architecture, design, and implementation of enterprise ServiceNow solutions. You will drive scalable, secure, high-performance platforms aligned with business goals and best practices.

You will guide teams on design patterns, scripting, and configurations, and oversee complex integrations and migrations. This role requires deep CMDB knowledge and hands-on experience across ITSM, ITOM, HRSD, CSM, and SP solutions.

Qualifications

• 10+ years of ServiceNow experience with architect-level responsibilities.
• Strong expertise in ITSM (mandatory); ITOM/HRSD/CSM/SPM experience preferred.
• Deep knowledge of ServiceNow data model and CMDB.
• Flow Designer and IntegrationHub experience.
• ACLs, security, and performance optimization.

Responsibilities

• Design end-to-end ServiceNow architecture across ITSM, ITOM, HRSD, CSM, and custom apps.
• Define platform standards, data models, integrations, and governance frameworks.
• Ensure scalable, maintainable solutions aligned with best practices.
• Act as the technical authority for ServiceNow implementations.
• Guide developers and administrators on design patterns, scripting, and configuration.
• Review and approve solution designs, customizations, and integrations.
• Translate business requirements into technical architecture and solution designs.
• Lead complex implementations, upgrades, and migrations.
• Oversee REST, SOAP, MID Server integrations with third-party systems.
• Ensure security, compliance, and performance standards.

Skills

ServiceNow architecture

ITSM

ITOM

HRSD

CSM

SPM

CMDB

Flow Designer

IntegrationHub

Security

Integrations (REST)

Integrations (SOAP)

MID Server

LDAP

SSO

Job description

We are seeking an experienced ServiceNow Architect to lead the design, architecture, and implementation of ServiceNow solutions across the enterprise. The architect will ensure the platform is scalable, secure, high-performing, and aligned with business goals while following ServiceNow best practices.

KEY RESPONSIBILITIES:

• Design end-to-end ServiceNow architecture across modules such as ITSM, ITOM, ITBM/SPM, HRSD, CSM, and custom applications
• Define platform standards, data models, integrations, and governance frameworks
• Ensure solutions are scalable, maintainable, and aligned with ServiceNow best practices
• Act as the technical authority for all ServiceNow implementations
• Guide developers and administrators on design patterns, scripting, and configuration
• Review and approve solution designs, customizations, and integrations
• Translate business requirements into technical architecture and solution designs
• Lead complex implementations, upgrades, and migrations
• Oversee integrations with third-party systems using REST, SOAP, MID Server, and APIs
• Ensure adherence to security, compliance, and performance standards
• Define upgrade, release, and deployment strategies

Stakeholder Collaboration

• Partner with business leaders, product owners, and IT teams
• Present architectural decisions and trade-offs to technical and non-technical audiences
• Mentor internal teams
• and provide technical leadership

REQUIRED SKILLS & QUALIFICATIONS:

• 10+ years of ServiceNow experience with architect-level responsibilities
• Strong expertise in ITSM (mandatory); experience with ITOM, HRSD, CSM, or SPM preferred
• Deep knowledge of ServiceNow data model & CMDB
• Flow Designer & IntegrationHub
• ACLs, security, and performance optimization
• Experience with integrations (REST, SOAP, LDAP, SSO, MID Server)

CERTIFICATIONS:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist
• ServiceNow Certified Technical Architect (CTA)