ServiceNow Architect

Recro; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Recro in Pune, India is seeking a ServiceNow Solution Architect to drive platform vision and lead technical execution across the ServiceNow ecosystem. You will design scalable integrations, govern architecture, and collaborate with business and IT teams.

Ideal candidates have 5+ years designing on ServiceNow and 3+ years in a Solution Architect role, with strong REST/SOAP experience and ITIL certification. Agile delivery and communication with stakeholders are essential.

Qualifications

• 5+ years of hands-on ServiceNow design and development experience.
• 3+ years in a ServiceNow Solution Architect role leading design and implementation.
• Deep integration expertise with REST and SOAP services.
• Broad understanding of ServiceNow capabilities, patterns, and best practices.
• ITIL Certification is required; additional ServiceNow certifications preferred.

Responsibilities

• Design end-to-end ServiceNow solutions and govern architecture.
• Architect and implement integrations using REST/SOAP with enterprise systems.
• Bridge business and technical teams, translating requirements into roadmaps.
• Guide agile delivery, perform code/design reviews, remove blockers.
• Ensure platform health, security, and alignment with ITIL standards.

Skills

ServiceNow

REST API

SOAP

Agile/Scrum

ITIL

Education

ITIL Certification

Tools

ServiceNow APIs

Job description

Are you an expert in architecting enterprise-scale ServiceNow solutions? We are looking for a ServiceNow Solution Architect to drive platform vision, design scalable integrations, and lead technical execution across our platform ecosystem.

Key Responsibilities

• Drive Platform Architecture: Design and oversee end-to-end ServiceNow solutions across the platform, enforcing best practices, governance, and architecture standards.
• Integrations & Technical Design: Architect and implement robust system integrations using REST, SOAP, and modern web services to connect ServiceNow with critical enterprise systems.
• Stakeholder Collaboration: Serve as the strategic bridge between business leads and technical teams, translating requirements into scalable technical roadmaps.
• Agile Execution: Work closely with agile delivery teams to guide implementation, conduct code/design reviews, and clear technical blockers.
• Platform Performance & Quality: Ensure platform health, scalability, security, and alignment with ServiceNow best practices and ITIL standards.

Required Qualifications & Experience

• 5+ years of professional hands-on experience designing and developing on the ServiceNow platform.
• 3+ years in a ServiceNow Solution Architect role leading design and implementation.
• Deep Integration Expertise: Strong proficiency with ServiceNow APIs and building web service integrations (REST/SOAP).
• Platform Mastery: Comprehensive understanding of ServiceNow capabilities, design patterns, and deployment best practices.
• Certifications: ITIL Certification required. (ServiceNow Certified System Administrator / Certified Application Developer / Certified Implementation Specialist preferred)
• Agile Fluency: Practical experience working within Agile/Scrum frameworks and modern collaboration tools.
• Communication Skills: Proven track record of communicating complex technical concepts to executive stakeholders and non-technical partners.