Servicenow Architect

Honeybee Tech Solutions; Hyderabad, Bengaluru; Sur place; INR 1 800 000 - 3 000 000; Plein temps

Résumé du poste

Honeybee Tech Solutions is looking for a Senior ServiceNow Developer Solution Architect with strong CSM expertise to design and deliver scalable ServiceNow solutions across customer service operations. You will own end-to-end CSM deployments, including cases, SLAs, entitlements, and interactions.

Role requires deep knowledge of ITSM vs CSM architecture, domain separation, and secure REST/SOAP integrations. You will guide architecture governance, mentor teams, and drive platform stability and

Qualifications

• Senior ServiceNow Developer with strong CSM expertise.
• Deep knowledge of CSM core architecture and ITSM boundaries.
• Experience with CMDB, CSDM, REST integrations, and security.

Responsabilités

• Architect end-to-end ServiceNow CSM solutions across customer operations and case management.
• Design and govern integrations using REST, SOAP, Integration Hub, MID Server, OAuth.
• Lead architecture governance and reviews; mentor delivery teams.
• Enforce configuration-over-customization and upgrade readiness.

Connaissances

ServiceNow Solution Architect

ServiceNow Developer

Customer Service Management (CSM)

ITSM

CMDB & CSDM Framework

REST Integrations (OAuth, JWT, API Sеc

CI/CD Pipelines

REST SOAP APIs

Description du poste

We are looking for an experienced Senior ServiceNow Developer Solution Architect with strong CSM expertise to design and deliver scalable ServiceNow solutions across customer service operations.

Key Responsibilities

• Architect and own end-to-end ServiceNow CSM solutions across customer operations, case management, and service delivery
• Strong expertise in CSM core architecture including:
  • Accounts
  • Contacts
  • Consumers
  • Cases
  • Entitlements
  • SLAs
  • Interactions
  • Task relationships
• Design and manage Sold Products, Product Models, and Installed Base Items, including lifecycle and case linkage
• Deep understanding of ITSM vs CSM architecture, process boundaries, data models, and customer-centric design
• Implement and optimize Advanced Work Assignment (AWA) for skill-based and omnichannel routing
• Apply Predictive Intelligence Task Intelligence for classification, assignment, and automation
• Act as ServiceNow Platform Architect/Admin, ensuring platform stability, scalability, and upgrade readiness
• Enforce configuration-over-customization and ServiceNow best practices
• Implement Domain Separation for multi-tenant or multi-customer environments
• Design and govern integrations using:
  • REST
  • SOAP
  • Integration Hub
  • MID Server
  • OAuth
• Ensure strong security, ACL configuration, data access control, and performance optimization
• Lead technical design reviews and architecture governance
• Mentor development teams and provide architectural guidance throughout the delivery lifecycle

Mandatory Skills

• ServiceNow Solution Architect
• ServiceNow Developer
• Customer Service Management (CSM)
• ITSM
• CMDB & CSDM Framework
• REST Integrations (OAuth, JWT, API Security)
• CI/CD Pipelines
• REST SOAP APIs

Skills to Evaluate

• ServiceNow Solution Architect
• ServiceNow Developer
• ITSM
• CMDB Framework
• REST Integrations (OAuth, JWT, API Security)
• CI/CD Pipelines
• REST SOAP APIs
• CSM