Servicenow Architect

Hexaware Technologies; Chennai District, Coimbatore District, Bengaluru; Hybrid; INR 3,000,000 - 6,000,000; Full time

Job summary

Hexaware Technologies is seeking an experienced IT Architecture professional with deep ServiceNow expertise for roles in IT service management and enterprise architecture. You will design and implement ServiceNow solutions, tailor ITSM processes, and drive technical roadmaps across projects.

Ideal candidates bring 12–22 years in IT Architecture, strong EA principles, and hands-on scripting in JavaScript or Java to customize ServiceNow and integrations.

Qualifications

• 12-22 years of experience in IT Architecture or related field with ServiceNow expertise.
• Strong Enterprise Architecture understanding and ability to apply it at scale.
• Proficiency in customizing ServiceNow using ITSM modules and scripting.

Responsibilities

• Design, implement, and maintain ServiceNow solutions to meet business requirements.
• Provide expert-level support for ITSM processes (incident, problem, change, etc.).
• Ensure IT architecture design aligns with ITIL standards.
• Collaborate with stakeholders to gather requirements and develop roadmaps for ITSM projects.
• Develop custom workflows, integrations, and automation scripts using JavaScript or Java.

Skills

Enterprise Architecture

Stakeholder collaboration

Roadmapping

Tools

ServiceNow

ITSM modules

JavaScript

Java

Job description

Roles and Responsibilities

• Design, implement, and maintain ServiceNow solutions to meet business requirements.
  
• Provide expert-level support for ITSM processes such as incident management, problem management, change management, etc.
  
• Ensure compliance with industry standards (e.g., ITIL) by implementing best practices in IT architecture design.
  
• Collaborate with stakeholders to gather requirements and develop technical roadmaps for IT service management projects.
  
• Develop custom workflows, integrations, and automation scripts using scripting languages like JavaScript or Java.
  

Desired Candidate Profile

• 12-22 years of experience in IT Architecture or related field with expertise in ServiceNow platform.
  
• Strong understanding of Enterprise Architecture principles and ability to apply them at an organizational level.
  
• Proficiency in developing customizations on the ServiceNow platform using various tools like ITSM modules.