Servicenow Analyst

Tata Consultancy Services; Mumbai, Chennai District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Tata Consultancy Services in Mumbai/Chennai is seeking a ServiceNow Analyst with 5-12 years of experience to join our ITSM team. You will contribute to enterprise IT services by implementing core SNOW modules and ITIL processes.

Role requires hands-on knowledge of Change, Incident, Problem, and CMDB, plus Business Rules/Client Scripts and Java proficiency. This is an on-site opportunity with a global technology leader offering growth and exposure.

Qualifications

• 5–12 years of experience in ServiceNow or ITSM environments.
• Hands-on experience with Change, Incident, Problem, and CMDB implementations.
• Knowledge of Business Rules and Client Scripts for ITSM modules.
• Proficiency in Java and ITIL concepts and best practices.

Responsibilities

• Develop and implement Change, Incident, Problem, CMDB configurations in ServiceNow.
• Create and optimize Business Rules and Client Scripts for ITSM modules.
• Collaborate with cross-functional teams to deliver IT services.
• Apply ITIL processes to improve service management and incident response.

Skills

ServiceNow

ITIL

Java

Change Mgmt

Incident Mgmt

Tools

CMDB

Business Rules

Client Scripts

Job description

Dear Candidate!

Greetings from TCS !!!

Role: ServiceNow Analyst

Location: Chennai/Mumbai

Experience Range: 5 to 12 Years

Job Description:

• 1. Development knowledge and experience on Change, Incident, Problem, CMDB implementation
• 2. Knowledge of Business Rules, Client Scripts for Change, Incident, Problem, CMDB related configurations
• 3. Experience in Java
• 4. ITIL knowledge
• 5. Development knowledge on Incident, Change, problem module of SNOW

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.