Service Trainer Head

Ola Electric; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading electric vehicle company is looking for a Service Trainer Head to lead the Service Training team in Bengaluru, Karnataka. This role involves designing training programs, managing training logistics, and collaborating with multiple teams to ensure high-quality training delivery. Candidates should have a graduate degree in engineering and extensive experience in training operations. This full-time position offers a mid-senior level of responsibility.

Qualifications

• Expert-level proficiency in leading, mentoring, and coordinating cross-functional teams across regions.
• Expert-level proficiency in managing end-to-end training logistics, scheduling, and delivery across diverse geographies.
• Expert-level proficiency in conducting trainings.

Responsibilities

• Lead and manage the Service Training team.
• Design and develop training programs aligned with organisational needs.
• Collaborate closely with Technical team for training content.
• Organise and manage inventory at Regional Training Centres.
• Maintain the Learning Management System (LMS) for training accessibility.

Skills

Team Management

Documentation & Tools

Training Operations

Training Delivery

Content Development

Vehicle Diagnostics & Troubleshooting

EV Knowledge

Inventory Management

Education

Graduate Degree in Mechanical / Automobile / Electronics / Electrical Engineering

Tools

Microsoft Office Suite

Google Workspace

Job description

Overview

Service Trainer Head role at Ola Electric

1. Team Leadership & People Management

• Lead and manage the Service Training team, comprising 5 Head Office Operations team members and 6 Field Trainers.
• Ensure timely upscaling of field trainers and timely knowledge updates for all team members.
• Supervise the content development team to ensure high-quality training materials, videos, and collateral are produced.
• Create, Manage & Execute Training calendar as per the field requirement & Organisational requirements.
• Oversee training and upskilling of the Inside Sales team (in-house call centre-based sales staff).

2. Training Program Design & Deliver

• Design and develop training programs aligned with organisational needs and evolving business priorities.
• Create training materials, collaterals, infographics, and course content as needed.
• Deliver high-quality training content and program structures within tight timelines.
• Engage with the field service team to identify skill gaps and design focused training initiatives to bridge these gaps effectively.
• Maintain accurate records and secure backups for all training processes and participant data.

3. Cross-Functional Collaboration

• Collaborate closely with the Technical team for new vehicle launches, technical updates, campaign processes, training manual updates, and new part development.
• Work in coordination with the Service Operations team to plan training requirements, support campaign rollouts, and address manpower addition and attrition.
• Collaborate with Process Development (Salesforce) teams for new or updated processes and translate these into training modules.

4. Infrastructure & Resource Management

• Organise and manage inventory and tools at all Regional Training Centres (RTCs) to ensure smooth training operations.
• Recognise the need for new training centres based on field requirements and oversee their setup and implementation.
• Conduct periodic audits of Regional Training Centres to ensure compliance with standards and readiness for training.

5. Knowledge Management & Communication

• Administer and maintain the Learning Management System (LMS), ensuring that training modules remain up-to-date and accessible.
• Participate in regular management review meetings to report on training progress, effectiveness, and future plans.

Additional Responsibilities

• Oversee training and upskilling of the Inside Sales team (in-house call centre-based sales staff).
• Collaborate with the Sales Planning & Operations team for new sales updates and offers, and cascade this information to field sales trainers, ASMs, RSMs, and Brand Champions.
• Create quick communications and collaterals for timely updates on sales offers and schemes.
• Ensure accurate and prompt knowledge transfer of sales policies and changes to trainers, enabling clear communication to the entire field sales team.

Skills & Certifications

Educational Qualification

Education: Graduate Degree in Mechanical / Automobile / Electronics / Electrical Engineering

Core Skills

• Kills: Team Management: Expert-level proficiency in leading, mentoring, and coordinating cross-functional teams across regions.
• Documentation & Tools: Expert-level proficiency in Microsoft Office Suite and Google Workspace for professional documentation, reporting, and analytics.
• Training Operations: Expert-level proficiency in managing end-to-end training logistics, scheduling, and delivery across diverse geographies.
• Training Delivery: Expert-level proficiency in conducting trainings.
• Content Development: Intermediate proficiency in designing training modules, visual aids, and assessments tailored to operational requirements.
• Vehicle Diagnostics & Troubleshooting: Intermediate proficiency with hands-on experience in fault identification and resolution across multi-model platforms.
• EV Knowledge: Intermediate proficiency with understanding of EV components and systems and practical exposure.
• Inventory Management: Working knowledge of inventory tracking, requisition planning, and asset control.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Training
• Customer Service
• Quality Assurance

Industries

• Consumer Services
• Professional Training and Coaching
• Automation Machinery Manufacturing