Service Support Lead

Anlage Infotech (India) P Ltd; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Anlage Infotech (India) P Ltd invites an experienced health insurance professional to act as the primary onshore US contact, delivering client and operational support.

You will manage end-to-end US Health Insurance policy lifecycles and renewals, ensure regulatory compliance and documentation accuracy, coordinate with onshore teams, review complex policy materials, resolve client queries, and maintain strong stakeholder relationships while handling multiple accounts with high quality and

Qualifications

• Strong knowledge of US Health Insurance, group benefits, and renewal processes.
• Experience in client servicing, policy administration, and insurance operations.
• Understanding of insurance documentation, compliance, and regulatory requirements.
• Experience coordinating with US onshore teams and internal operations.
• Excellent communication, stakeholder management, and problem-solving skills.
• Strong attention to detail, organizational skills, and time management.
• Ability to manage multiple accounts, resolve escalations, and take ownership of issues.
• Good written communication and presentation skills.

Responsibilities

• Act as the primary point of contact for the US onshore branch, providing client and operational support.
• Manage end-to-end US Health Insurance policy lifecycle and renewal activities.
• Ensure regulatory compliance, documentation accuracy, and adherence to quality standards.
• Support 45 Client Managers managing approximately 70 client accounts.
• Coordinate with onshore teams and internal operations to meet renewal deadlines.
• Review and validate insurance documents, including Census, SBC, SPD, carrier proposals, contracts, and policies.
• Resolve client queries, escalations, and operational issues while minimizing rework.
• Identify risks, ensure timely issue resolution, and maintain strong stakeholder relationships.
• Manage multiple priorities independently while ensuring high-quality and timely service delivery.

Skills

US Health Insurance

Client Servicing

Policy Administration

Regulatory Compliance

Stakeholder Management

Attention to Detail

Multitasking

Written Communication

Job description

Role & responsibilities

• Act as the primary point of contact for the US onshore branch, providing client and operational support.
• Manage end-to-end US Health Insurance policy lifecycle and renewal activities.
• Ensure regulatory compliance, documentation accuracy, and adherence to quality standards.
• Support 45 Client Managers managing approximately 70 client accounts.
• Coordinate with onshore teams and internal operations to meet renewal deadlines.
• Review and validate insurance documents, including Census, SBC, SPD, carrier proposals, contracts, and policies.
• Resolve client queries, escalations, and operational issues while minimizing rework.
• Identify risks, ensure timely issue resolution, and maintain strong stakeholder relationships.
• Manage multiple priorities independently while ensuring high-quality and timely service delivery.

Preferred candidate profile

• Strong knowledge of US Health Insurance, group benefits, and renewal processes.
• Experience in client servicing, policy administration, and insurance operations.
• Understanding of insurance documentation, compliance, and regulatory requirements.
• Experience coordinating with US onshore teams and internal operations.
• Excellent communication, stakeholder management, and problem-solving skills.
• Strong attention to detail, organizational skills, and time management.
• Ability to manage multiple accounts, resolve escalations, and take ownership of issues.
• Good written communication and presentation skills.