US Healthcare Insurance

Transcendence Human Resources; Pune District; Presencial; INR 700 000 - 1 100 000; Tempo integral

Resumo da oferta

Transcendence Human Resources in Pune, India is seeking a dedicated professional to act as the primary contact for the US onshore branch, providing comprehensive support for US health insurance regulatory standards and policy lifecycle services.

You will lead end-to-end renewal activities, coordinate with internal operations, and manage a team of 4–5 Client Managers across roughly 70 accounts while maintaining a high standard of customer service and minimizing rework.

Responsabilidades

• Act as the primary point of contact for the branch (US onshore), providing comprehensive support
• Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures
• Responsible for end to end support of the policy lifecycle services
• Support a team of 4 - 5 Client Managers (~70 Accounts) at the branch
• Be a US Health Insurance domain expert to conduct end to end renewal activities
• Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall customer experience
• Co-coordinating with internal operations team to get the renewal activities completed on time
• Handle queries effectively, aiming to minimize re-work at service center
• Ability to identify risks, issues and successfully navigate through to completion
• Strong time management and organizational skills; ability to work independently and effectively managing multiple tasks at once

Descrição da oferta de emprego

Role & responsibilities

Act as the primary point of contact for the branch (US onshore), providing comprehensive support

• Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures
• Responsible for end to end support of the policy lifecycle services
• Support a team of 4 - 5 Client Managers (~70 Accounts) at the branch
• Be a US Health Insurance domain expert to conduct end to end renewal activities
• Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall customer experience
• Co-coordinating with internal operations team to get the renewal activities completed on time
• Handle queries effectively, aiming to minimize re-work at service center
• Ability to identify risks, issues and successfully navigate through to completion
• Strong time management and organizational skills; ability to work independently and effectively managing multiple tasks at once