Sr Analyst - Benefits Support Management

Artex Risk Solutions; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Gallagher Center of Excellence seeks a Service Support Associate to support policy renewals for the US branch. You will manage documentation and act as the main contact for ~35 accounts, ensuring timely renewal activities in line with US Health Insurance standards.

Preferred candidates hold a relevant degree and 3–5 years in the insurance domain, with proficiency in Outlook, Word, Excel, and PowerPoint. Strong problem-solving and communication skills are essential.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 3–5 years of experience in the insurance domain.
• US Health Insurance Domain certification preferred (e.g., ACSRL).

Responsibilities

• Act as the primary point of contact for the US onshore branch, providing end-to-end support.
• Understand and implement US Health Insurance regulatory standards, guidelines, policies, and procedures.
• Ensure end-to-end support of the policy lifecycle services.
• Handle renewal activities for ~35 accounts as a Client Associate.
• Coordinate with internal operations teams to complete renewals on time.
• Respond to queries efficiently to minimize rework at the service center.
• Identify risks and navigate issues to resolution.
• Maintain strong time-management and organizational skills.
• Foster a positive relationship with onshore staff to enhance customer experience.

Skills

Client service

US Health Insurance knowledge

Problem-solving

Time management

Education

Bachelor's Degree

Master's Degree

Tools

Outlook

Word

Excel

PowerPoint

Job description

Job Summary

Gallagher Center of Excellence is seeking to hire a Service Support Associate for the Insurance vertical. As part of this role, the Service Support Associate serves as the primary point of contact for the US branch, providing end-to-end support for policy renewals, including documentation management (Census, SBC, SPD, Carrier Proposals, etc.). You will collaborate with Client Managers to ensure timely completion of tasks for ~35 accounts. A solid understanding of US Health Insurance regulations and previous experience with carriers like Aetna, Blue Cross Blue Shield, and MetLife is preferred.

Responsibilities

• Act as the primary point of contact for the branch (US onshore), providing comprehensive support.
• Understand and implement US Health Insurance regulatory standards, guidelines, policies, and procedures.
• Ensure end-to-end support of the policy lifecycle services.
• Assume the role of Client Associate (~35 accounts) at the branch.
• Conduct end-to-end renewal activities as a US Health Insurance domain expert.
• Coordinate with internal operations teams to complete renewal activities on time.
• Handle queries effectively to minimize rework at the service center.
• Identify risks and issues and navigate them to successful resolution.
• Maintain strong time management and organizational skills.
• Foster a positive relationship with onshore branch staff to enhance the overall customer experience.
• Understand and complete renewal activities documentation, including Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policies.

Qualifications

• Minimum Required Degree: Bachelor s Degree
• Preferred Degree: Master s Degree
• Graduate with 3-5 years of experience in the insurance domain.
• Certificate(s)/Special Training: US Health Insurance Domain certification preferred (e.g., ACSRL).
• Additional experience in transitioning or onboarding services, serving as a SPOC, and onshore travel is an advantage
• Advanced computer skills (Outlook, Word, Excel, PowerPoint).
• Interpersonal skills to foster strong relationships.
• Insurance domain knowledge.
• Proactive and self-reliant approach to problem-solving.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.