Service Support Engineer (Batching Plants)

Vrinda International; Pune District; On-site; INR 300,000 - 400,000; Full time

Job summary

Vrinda International in Pune invites a dedicated Service Support Engineer to manage technical operations for batching plant environments, ensuring smooth IT services, troubleshooting, and maintenance to sustain production.

The role emphasizes system administration, CRM/ERP support, and close cooperation with end-users and internal teams, with a salary expectation in the 3–4 LPA range.

Qualifications

• Minimum of one year of professional experience in a technical support or engineering role.
• Foundational knowledge of industrial software applications.
• Expertise in troubleshooting and maintaining batching plant software solutions.
• Proficiency in CRM and ERP system administration and support tasks.
• Strong problem-solving abilities focused on technical service delivery.
• Salary expectation within ₹3-4 LPA.

Responsibilities

• Diagnose and resolve issues related to batching plant software to minimize downtime.
• Perform routine servicing and preventive maintenance on batching plant equipment and software interfaces.
• Deliver comprehensive technical support and problem-solving assistance to end-users and internal teams.
• Manage and administer Customer Relationship Management (CRM) systems to ensure data accuracy and workflow efficiency.
• Oversee Enterprise Resource Planning (ERP) modules, providing support for system integration and daily operations.
• Monitor system performance and implement necessary adjustments to optimize software functionality.

Skills

Technical support

CRM familiarity

ERP familiarity

Batching software

Problem solving

Job description

Service Support Engineer (Batching Plants)

Kothrud, Pune (Head Office), India | Posted on 10/31/2026

• Country India
• Zip/Postal Code Kothrud, Pune (Head Office)

Job Description

Service Support Engineer (Batching Plants)

Summary

We are seeking a dedicated Service Support Engineer to manage technical operations within the IT Services sector, specifically focusing on batching plant environments. This role is pivotal in ensuring the seamless functionality of industrial software systems, providing critical troubleshooting and maintenance support to keep operations running efficiently. The successful candidate will bridge the gap between technical challenges and business continuity, offering expert assistance in system administration and problem resolution to maintain high standards of service delivery.

Responsibilities

• Diagnose and resolve issues related to batching plant software to minimize downtime.
  
• Perform routine servicing and preventive maintenance on batching plant equipment and software interfaces.
  
• Deliver comprehensive technical support and problem-solving assistance to end-users and internal teams.
  
• Manage and administer Customer Relationship Management (CRM) systems to ensure data accuracy and workflow efficiency.
  
• Oversee Enterprise Resource Planning (ERP) modules, providing support for system integration and daily operations.
  
• Monitor system performance and implement necessary adjustments to optimize software functionality.
  

Requirements

Requirements:

• Possess a minimum of one year of professional experience in a relevant technical support or engineering role.
  
• Demonstrate foundational knowledge of industrial software applications.
  
• Exhibit specific expertise in troubleshooting and maintaining batching plant software solutions.
  
• Show proficiency in CRM and ERP system administration and support tasks.
  
• Display strong problem-solving abilities with a focus on technical service delivery.
  
• Maintain a salary expectation within the range of ₹3-4 LPA.