Manager Service_Pune (Bhosari)_9 Lack CTC/ Annual

Catalydd Consulting; Pune District; On-site; INR 810,000 - 990,000; Full time

Job summary

Catalydd Consulting in Pune is seeking a proactive Service Manager to lead service operations, manage customer complaints, coordinate service engineers and ensure timely technical support and customer satisfaction.

You will oversee installation, maintenance, and uptime of mechanical, electrical, pneumatic, hydraulic, and automation systems, while guiding a team and coordinating with Sales, Projects, Design, Production and R&D to resolve issues.

Qualifications

• 10–15 years in service with 5+ years in managerial role.
• Bachelor's degree in mechanical/electrical/mechatronics or related field.
• Experience in managing service engineers, customer complaints, service schedules, and technical support operations.

Responsibilities

• Manage day-to-day service operations, customer complaints, and technical support activities.
• Allocate service engineers to customer sites based on their skills, experience and availability.
• Coordinate machine installation, commissioning, testing and setup at customer locations.
• Oversee troubleshooting and maintenance of mechanical, electrical, pneumatic, hydraulic, and automation systems.
• Plan and monitor preventive maintenance, breakdown support and service visits.
• Visit 10-15 customers per month to understand concerns, gather feedback and assess service quality.
• Conduct customer satisfaction surveys and identify areas for improvement in machine performance and service delivery.
• Provide remote and on-site technical support to resolve customer issues efficiently.
• Lead, guide and monitor service engineers to ensure effective service delivery.
• Ensure proper gate pass documentation and required approvals before visits.
• Maintain service reports, complaint records, installation reports and maintenance logs.
• Track customer complaints, service response times and closure status.
• Coordinate with Sales, Projects, Design, Production and R&D teams to resolve technical issues.
• Collect customer feedback and share recurring technical issues with R&D for product improvement.
• Develop troubleshooting guides, service manuals and technical documentation.
• Ensure compliance with safety guidelines, company procedures and customer-site requirements.
• Monitor service team performance and implement improvements to reduce downtime and enhance satisfaction.

Skills

Leadership

Troubleshooting

Communication

Planning

Travel willingness

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electrical Engineering

Tools

PLC systems (Siemens)

Allen-Bradley PLCs

Mitsubishi PLCs

Job description

Location: Pune
Department: Service
Reports To: Management
Compensation: 9 LPA
Location: Pune (Bhosari)

We are looking for a proactive and experienced Service Manager to lead service operations, manage customer complaints, coordinate service engineers, and ensure timely technical support and customer satisfaction.

Key Responsibilities

• Manage day-to-day service operations, customer complaints, and technical support activities.
• Allocate service engineers to customer sites based on their technical skills, experience, and availability.
• Coordinate machine installation, commissioning, testing, and setup at customer locations.
• Oversee troubleshooting and maintenance of mechanical, electrical, pneumatic, hydraulic, and automation systems.
• Plan and monitor preventive maintenance, breakdown support, and service visits.
• Visit at least 10-15 customers per month to understand their concerns, gather feedback, and assess service quality.
• Conduct customer satisfaction surveys and identify areas for improvement in machine performance and service delivery.
• Provide remote and on-site technical support to resolve customer issues efficiently.
• Lead, guide, and monitor service engineers to ensure effective service delivery.
• Ensure proper gate pass documentation and required approvals before service engineers visit customer sites.
• Maintain service reports, complaint records, installation reports, and maintenance logs.
• Track customer complaints, service response times, and closure status.
• Coordinate with Sales, Projects, Design, Production, and R&D teams to resolve technical issues.
• Collect customer feedback and share recurring technical issues with the R&D team for product improvement.
• Develop troubleshooting guides, service manuals, and technical documentation.
• Ensure compliance with safety guidelines, company procedures, and customer-site requirements.
• Monitor service team performance and implement improvements to reduce machine downtime and enhance customer satisfaction.

Technical Skills

• Strong understanding of mechanical, electrical, pneumatic, and hydraulic systems.
• Knowledge of industrial machinery, automation, and dispensing systems.
• Familiarity with PLC systems such as Siemens, Allen-Bradley, or Mitsubishi is an advantage.
• Understanding of sensors, actuators, pumps, valves, and industrial control systems.
• Experience with robotics, fluid dispensing equipment, and machine commissioning is preferred.

Required Skills

• Strong leadership and team management abilities.
• Excellent troubleshooting and problem-solving skills.
• Good communication and customer relationship management skills.
• Effective planning, coordination, and organizational abilities.
• Ability to manage multiple service activities and prioritize critical breakdowns.
• Willingness to travel for customer visits and on-site service requirements.

Education & Experience

• 10 to 15 Years of experience in the service field and 5 years in managerial role.
• Bachelor's degree in mechanical, Electrical, Mechatronics, Electronics, or a related engineering field is preferred.
• Relevant experience in industrial machinery, automation, equipment servicing, or dispensing systems is desirable.
• Experience in managing service engineers, customer complaints, service schedules, and technical support operations is preferred.