Technical Support Engineer

SourcingXPress; Dadri; On-site; INR 700,000 - 1,100,000; Full time

Job summary

CitiusTech is seeking a Software Engineer – Support Analyst to ensure the stability and performance of business-critical applications. You will bring hands-on experience with Java, SQL, Unix/Linux, Azure, Kubernetes, and Docker in a production-support context.

The role is offshore/hybrid with two days in the office and requires 5 years of production support, ownership of incidents, monitoring, root-cause analysis, and strict adherence to SLAs.

Qualifications

• 5 years of strong production support (L1/L2) experience.
• Hands-on expertise in Java, SQL, Unix/Linux, Azure, Kubernetes, and Docker.
• Willingness to work in 24x7 shifts on a rotational basis.

Responsibilities

• Monitor alerts and report issues that may impact the business.
• Provide code fixes and testing for production problems.
• Conduct root-cause analysis and propose corrective actions.
• Ensure SLA compliance and proper escalation to teams.

Skills

Java

SQL

Unix/Linux

Azure

Tools

Kubernetes

Docker

Job description

Company: CitiusTech

Website: Visit Website

LinkedIn: Visit LinkedIn

Business Type: Startup

Company Type: Product & Service

Business Model: B2B

Funding Stage: Pre-seed

Industry: Information Technology and Services

Job Description:

CitiusTech is a global healthcare technology company that empowers healthcare providers, payers, MedTech, and life sciences organizations with innovative solutions across digital engineering, cloud, data, AI, and healthcare interoperability.

About The Role

We are looking for a Software Engineer – Support Analyst with strong production support experience to ensure the stability, availability, and performance of business-critical applications. The ideal candidate will have hands-on expertise in Java, SQL, Unix/Linux, Azure, Kubernetes, and Docker, along with a proactive approach to incident resolution and operational excellence.

Location: Offshore (Pune, Mumbai, Hyderabad, Chennai, Bengaluru, Noida, Gurugram)

Job Mode: Hybrid(Two days work from office)

Job Description:

• 5 years of strong production support (L1/L2) experience.
• Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.
• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor all alerts and report any issue that may significantly impact the business.
• Monitoring, analysing, troubleshooting problems, providing code fixes and testing.
• Issue and query resolution.
• Willing to work in 24x7 shifts on rotational basis.
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
• Conduct root-cause analysis and propose a corrective action plan.
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
• Experience in handling Critical Incidents (P1 and P2) and Bridge call.
• Adhere to the defined support delivery process/guidelines.
• Problem Management, Incident Management, Change Management, SLA Compliance.
• Excellent interpersonal skills, team player, proactive, self-starter and motivated.