Project Engineer - Industrial Automation

Base Automation; Pune District; Presencial; INR 550.000 - 750.000; Jornada completa

Descripción de la vacante

Base Automation is seeking a field service engineer to act as the primary technical contact for customers in the Pune region. You will handle calls, emails, and tickets related to automation systems, perform remote and onsite support, and ensure timely resolution within SLAs.

The role requires 4–6 years in automation or related industries, with hands-on experience in Rockwell, Siemens, or Mitsubishi PLCs, HMI, and SCADA. Strong English/Hindi communication is essential.

Formación

• 4–6 years of relevant experience in automation or automobile ancillary industry.
• Good oral and written communication skills in English/Hindi.

Responsabilidades

• Act as the primary technical contact for customers in Pune region and handle service tickets related to CRM applications or system issues.
• Conduct AMC visits and attend breakdown calls to restore system functionality within SLA.
• Prepare detailed service visit reports and maintain site-wise issue logs and RCA documents.
• Update CRM service trackers and ensure closure of service tickets with customer acknowledgment.

Educación

BE in EEE/ECE/E&I

Herramientas

Rockwell PLC

Siemens PLC

Mitsubishi PLC

HMI

SCADA

Studio 5000

TIA Portal

GX Works/GT Designer

MS Office

EtherNet/IP

Modbus RTU/TCP

PROFINET

Descripción del empleo

• Act as the primary technical contact for customers in the assigned region (Pune).
• Handle customer calls, emails, and service tickets related to CRM applications or system issues.
• Ensure timely resolution of customer-reported problems through remote or onsite support.
• Conduct regular AMC (Annual Maintenance Contract) visits as per schedule.
• Attend breakdown calls promptly and restore system functionality within the defined SLA
• Prepare and submit detailed service visit reports (installation, AMC, breakdown, or remote support).
• Maintain site-wise issue logs, RCA (Root Cause Analysis) documents, and follow-up reports
• Update CRM service trackers and ensure closure of service tickets with customer acknowledgment
• Cover customer sites located within the Pune regions as per service schedules

Qualifications

• Must be a BE (EEE/ECE/E&I) with a strong focus on automation and control systems.
• At least 4 to 6 years of relevant experience in automation / automobile ancillary industry
• Good oral and written communication skills in English/Hindi are essential.

Technical Skills

• Hands-on experience with Rockwell, Siemens, or Mitsubishi PLC, HMI, and SCADA systems.
• Knowledge of AC/Servo Drives, commissioning, and motion control integration.
• Proficiency in EtherNet/IP, Modbus (RTU/TCP), and PROFINET communication protocols.
• Familiarity with Studio 5000, TIA Portal, GX Works/GT Designer, and MS Office.
• Strong troubleshooting and problem-solving skills in industrial automation systems.