Technical Support Engineer

SourcingXPress; Gurugram District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

CitiusTech is seeking a Software Engineer – Support Analyst to ensure stability, availability, and performance of critical applications. The role requires hands-on experience with Java, SQL, Unix/Linux, Azure, Kubernetes, and Docker, and offers offshore/onsite hybrid work in India.

You will handle L1/L2 production support, monitor alerts, perform root-cause analysis, and drive incident resolution in a 24x7 shift pattern, collaborating with global teams.

Qualifications

• 5 years of strong production support (L1/L2) experience.
• Hands-on expertise in Java, SQL, Unix/Linux, Azure, Kubernetes, and Docker.
• Willing to work in 24x7 shifts on a rotational basis.
• Excellent problem-solving and incident management skills.

Responsibilities

• Monitor alerts and resolve issues impacting business operations.
• Own user problems, provide fixes, and verify resolutions.
• Coordinate with internal/external teams and maintain SLA.
• Create and maintain incident reports and post-incident reviews.

Skills

Java

SQL

Unix/Linux

Azure

Kubernetes

Docker

Job description

Company: CitiusTech

Website: Visit Website

LinkedIn: Visit LinkedIn

Business Type: Startup

Company Type: Product & Service

Business Model: B2B

Funding Stage: Pre-seed

Industry: Information Technology and Services

Job Description:

CitiusTech is a global healthcare technology company that empowers healthcare providers, payers, MedTech, and life sciences organizations with innovative solutions across digital engineering, cloud, data, AI, and healthcare interoperability.

About The Role

We are looking for a Software Engineer – Support Analyst with strong production support experience to ensure the stability, availability, and performance of business-critical applications. The ideal candidate will have hands-on expertise in Java, SQL, Unix/Linux, Azure, Kubernetes, and Docker, along with a proactive approach to incident resolution and operational excellence.

Location: Offshore (Pune, Mumbai, Hyderabad, Chennai, Bengaluru, Noida, Gurugram)

Job Mode: Hybrid(Two days work from office)

Job Description:

• 5 years of strong production support (L1/L2) experience.
• Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.
• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor all alerts and report any issue that may significantly impact the business.
• Monitoring, analysing, troubleshooting problems, providing code fixes and testing.
• Issue and query resolution.
• Willing to work in 24x7 shifts on rotational basis.
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
• Conduct root-cause analysis and propose a corrective action plan.
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
• Experience in handling Critical Incidents (P1 and P2) and Bridge call.
• Adhere to the defined support delivery process/guidelines.
• Problem Management, Incident Management, Change Management, SLA Compliance.
• Excellent interpersonal skills, team player, proactive, self-starter and motivated.