Service Sales Specialist

USTBC ABB Installation Products Inc.; Vadodara; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

ABB Motion in Vadodara, India invites applications for a role that provides technical, order and payment support to customers. You will coordinate with Sales, Operations and Supply Chain to own cases from start to finish and improve customer satisfaction.

You will leverage 5+ years of experience in spare parts sales or after-sales service for large motors and generators, with understanding of international trade and logistics. Fluent English is essential.

Formación

• BE or B.Tech in Electrical or Mechanical engineering.
• 5+ years of experience in a related role.
• Experience in spare parts sales or after-sales service for Large Motors and Generators preferred.
• Understanding of international trade processes, customs and logistics.
• Fluent in English with strong written and verbal communication.

Responsabilidades

• Provide technical, order and payment-related assistance to internal and external customers.
• Coordinate with Sales, Operations, SCM and other teams to own cases end-to-end.
• Improve customer satisfaction by applying product knowledge and proactive communication.
• Prepare and analyze regular statistics (e.g., forecast) and share insights with management.

Conocimientos

Customer support

Order management

After-sales service

International trade awareness

Educación

BE or B.Tech Electrical

BE or B.Tech Mechanical

Descripción del empleo

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to: BL Manager MG Services MOSE India

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: Li_Onsite

This role is contributing to the Motion business based at Vadodara, India:

You will be mainly accountable for:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Qualifications for the role

• Full Time BE or B.Tech Electrical or Mechanical
• Mins 5+ years of experience
• Prior experience in spare parts sales or after-sales service preferred for Large Motors and Generators
• Understanding of international trade processes, customs, and logistics operations
• Basic technical knowledge to understand product specifications and technical documentation
• Fluent in English with strong written and verbal communication capabilities

More about us

ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.

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