Service Sales Specialist

ABB; Vadodara; Sur place; INR 550 000 - 750 000; Plein temps

Résumé du poste

ABB Motion in Vadodara, India is seeking a seasoned professional to provide technical, order and payment-related support to internal and external customers. The role requires coordinating with Sales, Operations and Supply Chain to ensure end-to-end handling of requests and timely communication of issue status.

With 5+ years of experience and a BE/B.Tech in Electrical or Mechanical, you will interact with multiple teams to resolve complex customer requirements, leveraging your knowledge of

Qualifications

• BE/B.Tech in Electrical or Mechanical is mandatory.
• Minimum 5+ years of experience in related roles.
• Experience in spare parts sales or after-sales service for Large Motors and Generators preferred.
• Understanding of international trade processes, customs and logistics operations.
• Fluent in English with strong written and verbal communication abilities.

Responsabilités

• Coordinate with Sales, Operations, Supply Chain Management and other teams to resolve customer issues.
• Propose appropriate solutions and ensure end-to-end handling of requests (production capability, scheduling, resourcing, quotes, price lists, invoices).
• Keep customers informed on issue status with clear communication and updates.
• Prepare and analyze regular statistics (e.g., forecast) and track sales performance against targets.
• Collaborate with stakeholders to improve customer satisfaction and drive process improvements.

Connaissances

English communication

Stakeholder coordination

Customer coordination

Formation

BE/B.Tech in Electrical or Mechanical

Description du poste

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This Position reports to:BL Manager MG Services MOSE IndiaYour role and responsibilitiesIn this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.The work model for the role is: #Li_OnsiteThis role is contributing to the Motion business based at Vadodara, India:You will be mainly accountable for:Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.Qualifications for the roleFull Time BE or B.Tech Electrical or MechanicalMins 5+ years of experiencePrior experience in spare parts sales or after-sales service preferred for Large Motors and GeneratorsUnderstanding of international trade processes, customs, and logistics operationsBasic technical knowledge to understand product specifications and technical documentationFluent in English with strong written and verbal communication capabilitiesMore about usABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStoryBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.Recruitment Fraud WarningABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process.View current job openings and apply at: https://careers.abb/global/en/homeFor more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning