Technical Support and Warranty

USTBC ABB Installation Products Inc.; Vadodara; On-site; INR 600,000 - 1,000,000; Full time

Job summary

ABB Motion in Vadodara, India, seeks an experienced Technical Support Engineer to provide on-site and remote assistance for motors and generators, ensuring quick, reliable service and customer satisfaction.

The role focuses on diagnosing issues, guiding customers, and supporting ABB teams to grow service opportunities in the Indian market.

Qualifications

• BE or B.Tech Electrical or Diploma Electrical required.
• 5+ years of experience in warranty handling and technical support for large motors and generators.
• Strong customer handling skills and good communication.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide technical assistance to internal and external customers and ensure timely, cost-effective support.
• Execute support tasks to meet customer expectations and drive satisfaction.
• Identify opportunities and report to account teams through local processes.
• Communicate with customers and perform remote diagnostics for a limited range of services.
• Contribute to identifying new service business opportunities for ABB with customers and other teams.

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:
BL Manager MG Services MOSE India

Your role and responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience

The work model for the role is: #Li_Onsite

This role is contributing to the Motion business based at Vadodara, India: .

You will be mainly accountable for:

• Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers.
• Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.
• Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products.
• Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.

Qualifications for the role

• Full time BE or B.Tech Ele or Diploma Electrical
• 5+ years of Experience in Similar Field Warranty Handling and Technical support for Large Motors and Generators
• Have good experience in Customer Handling
• Good in communications
• Good in Microsoft Office Applications Uses

More about us

ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.

We value people from different backgrounds.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.