Service Sales Specialist

ABB; Khordha; On-site; INR 700,000 - 1,200,000; Full time

Job summary

ABB's Service division in Bhubaneswar, India is seeking a seasoned service sales professional to drive service sales, generate opportunities, and secure profitable orders across Installed Base accounts. You will promote the full service portfolio, build long‑term customer relationships, and ensure rapid responses to customer needs and issues.

Based in Odisha, you will penetrate IB, promote upgrades and preventive maintenance, review pricing and sales plans, and explore new service portfolios.

Qualifications

• Degree in Electrical Engineering (full-time).
• 5–8 years in Service Sales, AMC, and advisory services for MV & LV switchgear products.
• Experience selling service portfolios such as spare parts, annual maintenance contracts, retrofit and upgrades, and preventive maintenance.
• Customer handling experience in Odisha across Metal, Cement, Oil & Gas, Power, Mining, and Channel Sales segments is preferred.
• Good communication and customer relationship management skills.

Responsibilities

• Drive service sales processes, generate service sales opportunities, and secure profitable sales within designated areas.
• Penetrate Installed Base (IB), promote upgrades, retrofits, and value-add solutions for customers and ABB.
• Understand channel strategy, establish prices, prepare sales plans, review them, and propose recovery plans when needed.
• Generate service sales leads and develop new market opportunities by leveraging market trend information and exploring new service portfolios.

Skills

Communication skills

Customer relationship mgmt

Education

Electrical Engineering degree

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Service Sales Manager

Your Role And Responsibilities

In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long‑term customer relationships and ensuring immediate response to specific customer needs and issues.

This role is contributing to the Electrification business in Service division at Bhubaneswar, India.

You will be mainly accountable for:

• Penetrating into IB, promoting various upgrades, retrofits, and value‑add solutions to the benefit of the customers and ABB.
• Understanding the channel strategy and the establishment of related prices, and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed.
• Generating service sales leads and developing new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.
• Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).

Qualifications For The Role

• Degree in Electrical Engineering (should be full‑time)
• Minimum 5 to 8 years of experience in Service Sales, AMC, and Advisory Service for MV & LV Switchgear products
• Experience in selling service portfolios such as spare parts, annual maintenance contracts, retrofit and upgrades, and preventive maintenance.
• Customer handling experience in Odisha across Metal, Cement, Oil & Gas, Power, Mining, and Channel Sales segments is preferred.
• Good communication and customer relationship management skills.

More About Us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.