Service Operation Executive ( BMS System)

Assort 1 Corp Services; Thane; On-site; INR 180,000 - 240,000; Full time

Job summary

Assort 1 Corp Services in India, Maharashtra, Thane seeks a service administration professional to coordinate requests, prepare quotations, and maintain records. You will work with technicians, suppliers, and internal teams to keep service activities on track and aligned with SLAs.

Ideal candidates have a degree or diploma in operations, up to 1 year of experience, strong MS Office skills (Excel/Outlook), and familiarity with ERP/CRM systems.

Qualifications

• Bachelor's degree or diploma in operations or related field
• 0–1 year in service administration or office coordination
• Strong MS Office skills, especially Excel and Outlook
• Experience with ERP/CRM or service management software is a plus
• Strong communication, coordination, and organizational skills
• Ability to manage multiple tasks and meet deadlines
• Detail-oriented with customer-service orientation

Responsibilities

• Coordinate service requests, work orders, and technician schedules.
• Prepare quotations, service reports, proposals, and related documentation.
• Maintain accurate customer, equipment, and service records.
• Coordinate with technicians, suppliers, and internal departments.
• Track open projects, service contracts, parts, and pending activities.
• Follow up on completed jobs and outstanding payments/documents.
• Update service management/ERP systems and filing systems.
• Prepare regular service reports and performance updates.
• Ensure service activities comply with procedures and SLAs.
• Support the Service Manager with day-to-day administrative tasks.

Skills

Service coordination

Scheduling

Documentation

Excel

ERP/CRM

Proposal/Invoicing

Reporting

Follow-up

Time management

Education

Bachelor's degree / diploma in operations or related field

Tools

ERP/CRM software

Job description

Role & responsibilities

• Coordinate service requests, work orders, and technician schedules.
• Prepare quotations, service reports, proposal, and related documentation.
• Maintain accurate customer, equipment, and service records.
• Coordinate with technicians, suppliers, and internal departments.
• Track open projects, service contracts, parts, and pending activities.
• Follow up on completed jobs and outstanding payments/documents.
• Update service management/ERP systems and maintain filing systems.
• Prepare regular service reports and performance updates.
• Ensure service activities comply with company procedures and SLAs.
• Support the Service Manager with day-to-day administrative tasks.

Preferred candidate profile

• Bachelors degree or diploma, Operations, or a related field.
• 0 TO 1 Year in service administration, coordination, or office administration.
• Good knowledge of MS Office, particularly Excel and Outlook.
• Experience with ERP/CRM/service management software is an advantage.
• Strong communication, coordination, and organizational skills.
• Ability to prioritize multiple tasks and work under deadlines.
• Good attention to detail and customer-service orientation.

Key Skills:

Service coordination Scheduling Documentation Excel ERP/CRM Proposal/Invoicing Reporting Follow-up Time management