Coordinator

Dotsmark Systems India; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Dotsmark Systems India is seeking a capable admin-focused professional in Mumbai to handle customer support, scheduling, and vendor coordination. The role emphasizes strong Excel proficiency and CRM/ERP familiarity to maintain service records and invoices.

Ideal candidates will manage daily tasks efficiently, communicate clearly with clients and vendors, and resolve operational bottlenecks promptly to ensure smooth service delivery.

Qualifications

• Fluent communication skills for calls, emails, and vendor interactions.
• Ability to prioritize daily tasks, manage service schedules, and meet tight deadlines.
• Strong critical thinking to resolve client grievances and bottlenecks swiftly.
• Proficiency with Microsoft Office and familiarity with CRM/ERP software.

Responsibilities

• Customer Support: Answer client calls and emails, log requests, and track service tickets.
• Scheduling: Assign tasks to technicians or engineers and coordinate repair timelines.
• Administration: Prepare quotes, process invoices, and maintain records using tools like Excel or CRM software.
• Vendor Management: Supervise third-party vendors and check SLA compliance.

Skills

Communication

Multitasking

Problem-Solving

Technical Literacy

Tools

Excel

CRM/ERP software

Job description

• Customer Support: Answer client calls and emails, log requests, and track service tickets.
• Scheduling: Assign tasks to technicians or engineers and coordinate repair timelines.
• Administration: Prepare quotes, process invoices, and maintain records using tools like Excel or CRM software.
• Vendor Management: Supervise third-party vendors and check service level agreement (SLA) complianceRole & responsibilities

Preferred candidate profile

• Communication: Exceptional verbal and written communication skills to handle client calls, emails, and vendor interactions.
• Technical Literacy: Proficiency in Microsoft Office Suite (specifically strong Excel skills for data tracking) and familiarity with CRM or ERP software.
• Multitasking: Ability to prioritize daily tasks, manage service schedules, and work effectively under tight deadlines.
• Problem-Solving: Strong critical thinking to resolve client grievances and address operational bottlenecks swiftly