Senior Customer Operations Executive

Gilbarco Veeder Root; Hyderabad; On-site; INR 500,000 - 750,000; Full time

Job summary

Gilbarco Veeder Root in Hyderabad is seeking an experienced Field Service Engineer to manage field operations, supervise service engineers, and ensure SLA-driven execution. You will coordinate customer interactions, plan preventive maintenance, and work under pressure to meet service targets.

Ideal candidates bring 5+ years of field service experience, knowledge of ERP/FSM/CRM systems, and strong communication and planning skills to deliver reliable service in oil & gas retail and related

Qualifications

• Bachelor's degree or diploma in Mechanical engineering.
• Minimum 5 years of field service experience.
• Strong knowledge of ERP/FSM/CRM systems.
• Proficient in MS Word and MS Excel.
• Excellent coordination, planning and execution skills.
• Ability to manage field operations and supervise service engineers.
• Strong communication skills for customer and stakeholder coordination.
• Understanding of Health & Safety requirements in field operations.
• Ability to work under pressure to meet SLA-driven execution.

Responsibilities

• Manage field operations and supervise service engineers.
• Coordinate with customers, internal team and stakeholders.
• Ensure SLA-driven execution and timely service delivery.
• Plan and oversee preventive maintenance and breakdown service.
• Maintain knowledge of service processes and spare management.

Skills

Field service management

Customer coordination

MS Word

MS Excel

Communication skills

Coordination & planning

Education

Bachelor's degree / diploma in Mechanical

Tools

ERP/FSM/CRM systems

Job description

Role & responsibilities

• Bachelors degree / diploma in Mechanical.
• Minimum 5 years of field service experience
• Good working knowledge of ERP/FSM/CRM systems
• Strong computer proficiency in MS Word and MS Excel
• Good coordination, planning, and execution skills
• Ability to manage field operations and supervise service engineers
• Strong communication skills for customer, internal team, and stakeholder coordination
• Knowledge of service processes, spare management, and chargeable job handling
• Understanding of Health & Safety requirements in field operations
• Ability to work under pressure and ensure SLA-driven execution

Preferred candidate profile

• Experience in managing field-based teams
• Exposure to oil & gas, retail outlet, or petroleum equipment service operations
• Familiarity with preventive maintenance planning and breakdown service management
• Experience in handling customer escalations and service reporting systems
• Working knowledge of workload planning and field productivity management