Service Now ITOM, CMDB

Anlage Digital; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Anlage Digital in Bengaluru is seeking an experienced ServiceNow ITOM/CMDB Lead to own end-to-end CMDB enhancements, CI class modelling and relationship mapping within multi-domain ecosystems.

You will drive discovery, Service Mapping and CMDB 360 integrations, design CSV import templates, mentor a 2-4 member team, and document solutions for Confluence. This client-facing role requires hands-on delivery and strong ITIL v4 knowledge.

Qualifications

• Hands-on experience with ServiceNow ITOM, CMDB and SACM.
• Proven discovery and service mapping capabilities in ServiceNow.
• Strong CMDB CI model understanding and data governance.

Responsibilities

• Lead the CMDB upliftment programme with CI class model design and relation mapping.
• Design manual CSV import templates and Transform Map configuration.
• Configure and validate Service Graph Connectors for CI discovery and hierarchy population.
• Design store hierarchy and validate API integration for Asset reference data.
• Define CMDB data quality rules and enforcement via Transform Map validation.
• Establish CMDB completeness reporting using Platform Analytics and KPIs.

Skills

ServiceNow ITOM

CMDB

SACM

ServiceNow Discovery

Service Mapping

CMDB 360

CI class model

CI relationships

CSDM

HAM/ITAM

ITIL v4

Transform Maps

Import Sets

CSV imports

Service Graph Connectors

API integrations

Tools

Transform Maps

Import Sets

Service Graph Connectors

CSV Import

API integration

Job description

One of our client TOP MNC looking for Servicenow CMDB & ITOM

Role: Service Now ITOM, CMDB

Experience: 8+ & 12+ Years

Immediate Joiners Only

Note: We only need candidates who can attend the F2F discussion at any of our client locations.

JD:

• Lead the CMDB upliftment programme - owning CI class model design, CI relationship mapping, and the end-to-end population strategy across domains
• Design and implement manual CSV import process for Digital application CIs - defining import templates, field mapping and Transform Map configuration
• Configure and validate Service Graph Connectors: - ensuring accurate CI discovery and store hierarchy population
• Design the store hierarchy and validate API integration for Asset reference data
• Define CMDB data quality rules - master join key, duplicate CI prevention, device retirement process, firmware/OS currency - and implement enforcement via Transform Map validation
• Establish CMDB completeness reporting using Platform Analytics and define completeness KPIs

Skills & Experience Required

• 6-9 years of ServiceNow experience with at least 3 years focused on ITOM, CMDB and Service Asset & Configuration Management (SACM)
• Proven hands-on experience with ServiceNow Discovery, Service Mapping and CMDB 360 (multisource)
• Strong understanding of CMDB CI class model, CI relationships and the Common Service Data Model (CSDM)
• Experience with Hardware Asset Management (HAMPRO) or IT Asset Management (ITAM) in ServiceNow
• Proficient in ServiceNow Transform Maps, Import Sets and data normalisation techniques
• Experience leading a team of 2-4 developers and providing technical mentorship
• Ability to produce clear technical documentation for Confluence
• Experience with integrations of CMDB with 3 rd party systems such as MDM Platforms, End Point Management, Network device management, etc
• Experience with ITOM AIOps Professional or Event Management implementation
• Understanding of HAMPRO integration with Event Management for incident enrichment
• Knowledge of ITIL v4 - particularly Service Asset & Configuration Management practices