Service now Developer- Security Incident Response (SIR)

RAPSYS TECHNOLOGIES PTE. LTD.; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A technology solutions company based in India is seeking a qualified individual for ServiceNow development and administration. The role requires strong knowledge of ITSM, ITOM, SIR, and GRC modules, along with a minimum of 3 years of relevant experience. Ideal candidates will have a proven track record of creating and managing ServiceNow applications and integrating them with other systems. Strong communication and interpersonal skills are crucial for this position.

Qualifications

• 3+ years of experience in ServiceNow development and administration.
• Strong functional knowledge of ITSM, ITOM, ITAM, SIR, or GRC modules.
• Good knowledge to design, develop, and implement custom ServiceNow applications.

Responsibilities

• Develop and configure ServiceNow modules such as Incident, Problem, Change, and Service Catalog.
• Create and manage workflows, UI policies, and client scripts.
• Perform day-to-day administration of the ServiceNow platform.

Skills

ServiceNow development

ITSM

ITOM

Java Script

Integration with external systems

Documentation

Communication

Job description

Location: Bangalore/ Chennai/ Pune

Mandatory Skills: ITSM, ITAM, ITOM and SIR

Responsibilities

• Strong functional knowledge and implementation experience of ITSM, ITOM (CMDB, Discovery, Event management), ITAM, SIR or GRC modules.
• Assist on design, develop, and implement custom ServiceNow applications and solutions.
• Develop and configure ServiceNow modules such as Incident, Problem, Change, Service Catalog, Knowledge Management, CMDB, SIR and GRC.
• Create and manage workflows, UI policies, business rules, UI actions, and client scripts.
• Experience with Java Script, Flow Designer, Orderguide.
• Integrate ServiceNow with external systems via APIs, web services, and other technologies.
• Perform day-to-day administration of the ServiceNow platform, including upgrades, patching, and system maintenance.
• Troubleshoot and resolve issues related to the ServiceNow platform.
• Work closely with business stakeholders to gather and analyze requirements.
• Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other enterprise systems.
• Implement ServiceNow best practices for development and administration.
• Maintain comprehensive documentation for system configurations, processes, and procedures.
• Strong communication and interpersonal skills.

In detail Job description

• 3+ years of experience in ServiceNow development and administration.
• Strong functional knowledge and implementation experience of ITSM , ITOM (CMDB, Discovery, Event management), ITAM, SIR or GRC modules.
• Have good knowledge of design, develop, and implement custom ServiceNow applications and solutions.
• Develop and configure ServiceNow modules such as Incident, Problem, Change, Service Catalog, Knowledge Management, and CMDB.
• Create and manage workflows, UI policies, business rules, UI actions, and client scripts.
• Experience with Java Script, Flow Designer, Orderguide.
• Integrate ServiceNow with external systems via APIs, web services, and other technologies.
• Perform day-to-day administration of the ServiceNow platform, including upgrades, patching, and system maintenance.
• Troubleshoot and resolve issues related to the ServiceNow platform.
• Work closely with business stakeholders to gather and analyze requirements.
• Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other Enterprise systems.
• Implement ServiceNow best practices for development and administration.
• Maintain comprehensive documentation for system configurations, processes, and procedures.
• Strong communication, interpersonal skills and team player.