ServiceNow ITSM Development

NITYO; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

NITYO is seeking a skilled ServiceNow ITSM Developer in Bengaluru, Karnataka. The ideal candidate will have strong hands-on experience with ITSM modules and be able to configure workflows and customize business rules.

Responsibilities include developing ITSM modules and providing production support. Candidates should possess excellent communication skills and a Bachelor’s degree. This role requires client collaboration to ensure effective solutions delivery.

Qualifications

• Strong hands-on experience with ServiceNow ITSM modules.
• Ability to configure and customize ServiceNow workflows and business rules.
• Experience in handling ITSM enhancements and production support.

Responsibilities

• Develop and configure ServiceNow ITSM modules including Incident, Problem, Change, Request Management, and Knowledge Management.
• Customize ServiceNow workflows, business rules, UI policies, client scripts, and catalog items.
• Collaborate with clients to understand requirements and deliver effective solutions.

Skills

ServiceNow ITSM modules

ServiceNow workflows customization

Client-facing communication

Education

Bachelor’s degree in a relevant field

Job description

ServiceNow ITSM Developer

We are seeking a skilled ServiceNow ITSM Developer with strong hands‑on experience in ServiceNow ITSM modules, including Incident, Problem, Change, Request Management, and Knowledge Management. The ideal candidate will have the ability to configure and customize ServiceNow workflows, business rules, UI policies, client scripts, and catalog items, along with experience in handling ITSM enhancements, defect fixes, and production support. Excellent communication skills and the ability to work in a client‑facing environment are essential for this role.

Key Responsibilities

• Develop and configure ServiceNow ITSM modules including Incident, Problem, Change, Request Management, and Knowledge Management.
• Customize ServiceNow workflows, business rules, UI policies, client scripts, and catalog items.
• Handle ITSM enhancements, defect fixes, and provide production support.
• Collaborate with clients to understand requirements and deliver effective solutions.

Requirements

• Strong hands‑on experience with ServiceNow ITSM modules.
• Ability to configure and customize ServiceNow workflows and business rules.
• Experience in handling ITSM enhancements and production support.
• Good communication skills and client‑facing experience.
• Bachelor’s degree in a relevant field.

Work Arrangements

• Experience required: 3-11 years.
• Type: Contract.
• Project Locations: Bengaluru, Karnataka, India; Hyderabad, Telangana, India; Chennai, Tamil Nadu, India.