Service Manager, Machine Tools

Mactool; India; Remote; INR 900,000 - 1,300,000; Full time

Job summary

Machine Tools India Limited in India seeks a regional Service Leader to head the service team for machine tools, ensuring quick response, uptime, and high customer satisfaction.

You will plan preventive maintenance and annual maintenance visits, train service engineers, and coordinate with spares and manufacturer teams so critical parts reach sites on time.

Qualifications

• Lead and manage the service team for machine tools in the region.
• Own the response and resolution of breakdown and warranty calls for machine tools in the region.
• Plan preventive maintenance and annual maintenance contract visits.
• Lead and train the service engineers who report to you.
• Coordinate with spares and manufacturer teams so critical parts reach the site.

Responsibilities

• Lead the service team for machine tools in the region.
• Own the response and resolution of breakdown and warranty calls for machine tools in the region.
• Plan preventive maintenance and annual maintenance contract visits.
• Lead and train the service engineers who report to you.

Skills

Team leadership

Customer satisfaction

Maintenance planning

Warranty management

Job description

Lead the service team for machine tools in a region: response, uptime, spares and customer satisfaction.

• Own the response and resolution of breakdown and warranty calls for machine tools in the region
• Plan preventive maintenance and annual maintenance contract visits
• Lead and train the service engineers who report to you
• Work with the spares and manufacturer teams so critical parts reach the site