Service Manager

SS Eduks Management; Pimpri-Chinchwad; Presencial; INR 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

SS Eduks Management in India seeks a senior leader to head the pan-India service team, guiding regional service engineers and site technicians.

You will plan daily and weekly activities, monitor workload, and handle breakdowns and warranty cases, ensuring accurate ERP documentation. You will also review RCA outcomes and drive corrective actions while coordinating with Design, Quality, Production, and Supply Chain to uphold service excellence.

Responsabilidades

• Lead, manage, and mentor the pan-India service team, including regional service engineers and site technicians.
• Plan and monitor daily and weekly service activities to ensure optimum utilization of manpower.
• Record, monitor, prioritize, and control all breakdown calls, service complaints, and warranty cases.
• Review root cause analysis (RCA) conducted by service engineers and ensure effective corrective and preventive actions.
• Provide technical direction, escalation support, and decision‑making guidance to the service team.
• Coordinate and communicate recurring service, quality, and design‑related issues with internal departments such as Design, Quality, Production, and Supply Chain.
• Ensure all service activities, breakdown reports, RCA documents, and closures are accurately recorded and closed in the ERP system.

Descripción del empleo

Role & responsibilities

1. Lead, manage, and mentor the pan-India service team, including regional service engineers and site technicians.
2. Plan and monitor daily and weekly service activities to ensure optimum utilization of manpower.
3. Record, monitor, prioritize, and control all breakdown calls, service complaints, and warranty cases.
4. Review root cause analysis (RCA) conducted by service engineers and ensure effective corrective and preventive actions.
5. Provide technical direction, escalation support, and decision‑making guidance to the service team.
6. Coordinate and communicate recurring service, quality, and design‑related issues with internal departments such as Design, Quality, Production, and Supply Chain.
7. Ensure all service activities, breakdown reports, RCA documents, and closures are accurately recorded and closed in the ERP system.