Service Engineer

Authentic Staffing Agency; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Authentic Staffing Agency is seeking a Senior Service Engineer (After Sales Service) to manage electrical & hydraulic servicing of various equipment and to lead service operations across geographic areas. The role focuses on timely maintenance, warranty handling, and close coordination with customers and internal teams.

The position requires disciplined field service execution, adherence to safety norms, and proficiency with Salesforce for reporting and invoicing.

Responsibilities

• Design & adhere to quarterly visit calendar aligning to AMC maintenance & part-fitment for every geographic area
• Ensure that all customer complaints are closed within 10 days for minor complaints without spares & within 1 month for major complaint, with spares
• Ensure that all planned visits are attended and completed satisfactorily & service reports are submitted in Salesforce on Daily basis
• Attend under warranty machines breakdown within 2 days of complaints received
• Ensure advance payment is received as per agreed terms before service execution
• Ensure payments are collected within timelines as agreed in Customer POs
• Minimizing accidents & incidents by adherence/ awareness of safety norms
• Pre delivery inspection of the machine as per customer PO and ensuring the proper functions of the machine before dispatch to customer
• Process the warranty claims with OEMs within 2 days
• Submission of Service Reports to commercial department for Invoicing on daily basis
• Update status of quotations in Salesforce & share report with management on weekly basis

Job description

Excellent Job Opportunity for Senior Service Engineer (After Sales Service) with leading manufacturing & Engineering Service based Company

Electrical & Hydraulic servicing of earth moving equipments/construction equipment/ Material handling equipment/ Man-lifting equipment)

Role & responsibilities

Responsible for:

• Design & adhere to quarterly visit calendar aligning to the AMCs maintenance & part-fitment for every geographic area.
• Ensure that all customer complaints are closed within 10 days for minor complaints without spares & within 1 month for major complaint, with spares
• Ensure that all planned visits are attended and completed satisfactorily & service reports are submitted in Salesforce on Daily basis
• Ensure/ Attend under warranty machines breakdown within 2 days of complaints received
• Ensuring advance payment is received as per agreed terms before service execution
• Ensuring payments are collected within timelines as agreed in Customer POs
• Minimizing accidents & incidents by adherence/ awareness of safety norms
• Pre delivery inspection of the machine as per customer PO and ensuring the proper functions of the machine before dispatch to customer.
• Process the warranty claims with OEMs within 2 days
• Submission of Service Reports to commercial department for Invoicing on daily basis
• Update status of quotations in Salesforce & share report with management on weekly basis.