Service Manager

S&T Engineers Pvt Ltd; Coimbatore District; On-site; INR 558,000 - 781,200; Full time

Job summary

S&T Engineers Pvt Ltd is looking for a Service Manager in Coimbatore District, Tamil Nadu, responsible for leading a team of Service Engineers, managing service scheduling, performance, and customer relationships.

The ideal candidate should hold a B.E/B-Tech/Diploma and have experience in machine tools service. The role involves implementing service strategies, managing budgets, and analyzing performance data.

Qualifications

• Experience in machine tools service required.

Responsibilities

• Oversee team performance of Service Engineers in the area.
• Schedule service calls and allocate resources efficiently.
• Track and evaluate team performance, providing feedback.
• Maintain inventory for service calls.
• Build positive customer relationships.
• Lead the service department teams.
• Develop service strategies for customer satisfaction.
• Manage the service budget.
• Analyze service performance data for improvements.
• Manage vendor relationships for parts.

Education

B.E/B-Tech/Diploma

Job description

Job Type: Full-time

Education: B.E/B-Tech/Diploma

Field Experience: Experience in machine tools service

Job Description

A Service Manager main job responsibility include,

• Team Leadership: Oversee the performance of a team of Service Engineers within a specific area or territory.
• Service Scheduling: Schedule service calls for their team, ensuring efficient allocation of resources and timely customer service.
• Performance Management: Track and evaluate the performance of their team members, providing feedback and coaching for improvement.
• Inventory Management: Maintain an adequate inventory of parts and supplies to support service calls.
• Customer Relationship Management: Build and maintain positive relationships with key customers.
• Overall Service Leadership: Provide overall leadership and direction for the entire service department, which might include multiple Area/Assistant Service Managers and individual Service Engineers.
• Service Strategy & Planning: Develop and implement service strategies to optimize service delivery and customer satisfaction.
• Budget Management: Manage the service departments budget, including parts, labor, and travel costs.
• Performance Analysis: Analyze service performance data to identify areas for improvement and implement process improvements.
• Vendor Management: Manage relationships with vendors who supply parts and support services.