Change Manager ( IT )

Agfa Radiology Solutions; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

AGFA in Mumbai is seeking a Change Manager (IT) to govern and coordinate changes across its global IT landscape, ensuring controlled and efficient delivery while minimizing business risk and service disruption.

You will work with internal stakeholders, managed service providers, and external vendors to ensure alignment, compliance and operational excellence across the change management process. Strong communication and governance skills are essential.

Qualifications

• Bachelor's or master's degree in IT/CS/Engineering or related discipline.
• Proven experience in IT Service Management or IT Operations.
• Strong understanding of Change Management principles and ITIL.
• Experience with outsourced IT environments and third-party providers.
• Technical background in enterprise IT infrastructure and applications.
• ITIL certifications are a plus.

Responsibilities

• Own and continually improve the global IT Change Management process.
• Assess, classify, and evaluate changes with risk analysis.
• Coordinate changes across multiple vendors and managed service providers.
• Lead CAB meetings and manage approval workflows, including emergency changes.
• Maintain the 12-month rolling maintenance calendar.
• Plan, schedule, and coordinate changes across infrastructure, applications, and services.
• Monitor change performance, metrics, and SLA compliance.
• Conduct post-implementation reviews and drive continuous improvement.
• Manage stakeholder communications and change-related escalations.
• Provide backup for Configuration Management activities when required.

Skills

Stakeholder management

Communication

Planning

Coordination

Organizational capabilities

Analytical thinking

Risk assessment

Problem solving

Continuous improvement

Education

Bachelor's or Master's degree in IT/CS/Engineering or related discipline

Job description

Job Title: Change Manager (IT)

Location: Mumbai, IN

Company: AGFA

Job Summary

Agfa is seeking a highly motivated and organized Change Manager to join its Global IT (Information Communication Systems) organization. In this role, you will be responsible for governing and coordinating changes across Agfas global IT landscape, ensuring that modifications to infrastructure, applications, platforms, and services are implemented in a controlled and efficient manner.

You will play a critical role in minimizing business risk and service disruption while maximizing the success rate of IT changes. Working closely with internal stakeholders, managed service providers, and external vendors, you will ensure alignment, compliance, and operational excellence across the change management process.

About You (Skills Required)

You are a strong communicator and coordinator who thrives in a dynamic IT environment. You can balance governance and operational needs while effectively managing multiple stakeholders across different teams and vendors.

You possess:

• stakeholder management
• communication
• planning
• coordination
• organizational capabilities
• analytical thinking
• risk assessment
• problem solving
• continuous improvement

What Youll Do (Duties Responsibilities)

• Own and continuously improve the global IT Change Management process.
• Assess, classify, and evaluate changes, including risk and business impact analysis.
• Coordinate and manage changes across multiple vendors and managed service providers.
• Lead Change Advisory Board (CAB) meetings and facilitate approval processes, including emergency change procedures.
• Maintain and communicate the 12-month rolling maintenance calendar.
• Plan, schedule, and coordinate changes across infrastructure, applications, and services.
• Monitor change performance, reporting metrics, and SLA compliance.
• Conduct post-implementation reviews and drive continuous process improvement initiatives.
• Manage stakeholder communications and change-related escalations.
• Act as backup for Configuration Management activities when required.

What Youll Bring (Experience Qualifications)

• Bachelors or Masters degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Proven experience in IT Service Management or IT Operations environments.
• Strong understanding of Change Management principles and best practices.
• Experience working in outsourced IT environments and managing third-party service providers.
• Technical background with a solid understanding of enterprise IT infrastructure and application environments.
• Experience with ITIL processes and service management frameworks is highly desirable.
• Ability to work effectively in a global organization with geographically distributed teams.
• Relevant certifications such as ITIL Foundation or ITIL Managing Professional are considered an asset.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.