Service Manager

Rayzon Solar; Surat; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

Rayzon Solar seeks a Technical Support and Service Manager to lead the service ecosystem for inverters, storage, and related products. The role creates the organization, processes, competencies, and partner network to support customers and channel partners through the lifecycle.

You will recruit and mentor service professionals, build training programs, and establish scalable customer support channels across India, driving reliability and continuous improvement in collaboration with suppliers

Qualifications

• Bachelor’s degree in Electrical, Electronics, Power Electronics, Renewable Energy or related field.

Responsibilities

• Define the service operating model and build a scalable organization covering hotline, email and remote support, training, warranty and RMA coordination, field service and partner management.
• Recruit, coach and develop technical-support, training, customer-support and field-service professionals, establishing product specialists and backup capability.
• Establish customer, installer, distributor, EPC and service-partner support channels with clear ownership, escalation and professional communication.
• Develop structured product training, assessment and certification programs with supplier knowledge transfer before product launch.
• Lead warranty, RMA, replacement, repair, service-stock and supplier escalation governance with SCM, Quality, Product and Finance.
• Build Pan-India field coverage using internal engineers and regional service partners.
• Coordinate technical sales enablement and Application Engineering support for product selection and complex solutions.
• Convert field information into reliability insights, root-cause actions, service bulletins and improvements.
• Support CRM, monitoring, commissioning, diagnostic, claim and knowledge-management systems.
• Represent the service function during product launch readiness, supplier reviews and management discussions.

Skills

People leadership

Strategic planning

Technical service

Stakeholder management

Education

Bachelor's in Electrical / Electronics / Power Electronics / Renewable Energy

Job description

Technical Support and Service Manager, Inverter Business

Role Purpose

Establish, lead and continuously develop Rayzon's service and technical-support ecosystem for grid-connected inverters, hybrid inverters, batteries, communication products, monitoring platforms and future energy solutions. The role will create the organization, processes, competencies and partner network required to support customers and channel partners through the complete product lifecycle.

Key Responsibilities

• Define the service operating model and build a scalable organization covering hotline, email and remote support, training, warranty and RMA coordination, field service and partner management.
• Recruit, coach and develop technical-support, training, customer-support and field-service professionals, while creating product specialists and backup capability.
• Establish customer, installer, distributor, EPC and service-partner support channels with clear ownership, escalation and professional communication.
• Develop structured product training, assessment and certification programs with supplier knowledge transfer before product launch.
• Lead warranty, RMA, replacement, repair, service-stock and supplier escalation governance in collaboration with SCM, Quality, Product and Finance.
• Build Pan-India field coverage using internal engineers and qualified regional service partners.
• Coordinate technical sales enablement and Application Engineering support for product selection, customer discussions and complex solutions.
• Convert field information into reliability insights, root-cause actions, service bulletins and product or process improvements.
• Support implementation of CRM, monitoring, commissioning, diagnostic, claim and knowledge-management systems.
• Represent the service function during product launch readiness, supplier reviews and management discussions.

Qualifications and Experience

• Bachelor's degree in Electrical, Electronics, Power Electronics, Renewable Energy or a related discipline.
• Approximately 3 to 10 years of relevant experience, including leadership responsibility in technical service, after-sales support or lifecycle operations.
• Strong experience with solar inverters, power electronics, energy storage systems or comparable electrical products.
• Demonstrated experience building teams, service networks, training programs and customer-support processes.
• Experience working with OEM/ODM suppliers and multi-functional stakeholders is highly preferred.

Core Competencies

• Strategic organization building and people leadership
• Customer and channel orientation
• Supplier and partner governance
• Warranty, RMA and field-service management
• Cross-functional decision-making and escalation leadership
• Strong technical communication and business judgement