Service Manager

Loom Solar Pvt. Ltd.; Faridabad District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Growth opportunities

Regular training on tools and AI tools

Performance-based incentives & salary

Hands-on exposure with leadership team

Job summary

Loom Solar Pvt. Ltd. is seeking a Service Operations Leader to manage end-to-end service support for inverter and battery products across regions.

You will lead service engineers and technicians, coordinate with R&D for recurring issues, and ensure timely resolution of complaints while maintaining high satisfaction through effective escalation and robust MIS reporting.

Experience in CRM/ERP and data-driven process improvements is essential.

Qualifications

• B.Tech or Diploma in Electrical/ Electronics.
• Experience in CRM/ERP software.
• Data-driven approach to improve service efficiency.
• Strong communication and leadership skills.

Responsibilities

• Oversee end-to-end service operations for inverter and battery products.
• Lead service engineers and support staff, assigning daily schedules.
• Coordinate with R&D/production for recurring technical problems.
• Manage warranty claims and spare parts inventory.
• Deliver high customer satisfaction through effective issue resolution.
• Produce monthly service reports and dashboards using CRM/ERP data.

Skills

Solar inverter systems

Batteries & UPS

CRM / ERP usage

Team leadership

Customer handling

Education

B.Tech / Diploma in Electrical / Electronics

Certifications in power electronics

Tools

CRM software

ERP software

Job description

Service Operations

• Manage end-to-end service support for inverter and battery products.
• Ensure timely resolution of customer complaints and service tickets.
• Monitor turnaround time (TAT) for repairs, replacements, and installations.
• Maintain service quality standards across regions.

Team Management

• Lead and supervise service engineers, technicians, and support staff.
• Assign daily service schedules and monitor productivity.
• Conduct technical training for service teams and channel partners.

Technical Support

• Diagnose complex issues related to inverters, lithium batteries, and electrical systems.
• Coordinate with R&D / production teams for recurring technical problems.
• Improve troubleshooting SOPs and service manuals.

Warranty & Spare Management

• Handle warranty claims and product replacement approvals.
• Ensure availability of spare parts and service inventory.
• Track defective returns and failure analysis.

Customer Satisfaction

• Maintain high customer satisfaction scores.
• Build strong relationships with distributors, dealers, and EPC partners.
• Escalate critical complaints with proper closure.

MIS & Reporting

• Prepare monthly service reports, complaint trends, failure analysis, and team performance dashboards.
• Use CRM / ERP tools for ticket management and service records.

Requirements

• Strong knowledge of solar inverter systems, batteries, UPS, lithium battery packs.
• Understanding of electrical circuits and troubleshooting.
• Team leadership and field service management.
• Good communication and customer handling skills.
• Experience in CRM / ERP software.
• Data-driven approach to improve service efficiency.

Qualifications :

• B.Tech / Diploma in Electrical, Electronics, or related field.
• Additional certifications in power electronics preferred.

KPIs / Performance Metrics

• Complaint closure TAT
• Repeat complaint rate
• Warranty claim control
• Customer satisfaction score
• Service revenue from AMC / paid service
• Team productivity

Benefits

• Freedom to “follow your passion”
• Opportunity to work with one of India’s fastest-growing Solar companies
• Regular training on creative tools & AI tools
• Growth opportunities in multiple function
• Performance-based incentives & salary growth
• Hands-on exposure with leadership team