Service Manager

Sahyadri Auto; Satara; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Sahyadri Auto in Maharashtra is seeking an experienced head of the service department to oversee daily operations, ensure timely vehicle servicing and quality, and drive high customer satisfaction.

You will lead and train service staff, monitor targets and revenue, and uphold safety and process standards, leveraging strong technical and people-management skills to build a high-performing team.

Qualifications

• 25 years of experience in automobile service operations.
• Strong technical and team-management skills.
• Good communication and customer-handling abilities.
• Target-oriented with good problem-solving skills.
• Automobile/Mechanical background preferred.

Responsibilities

• Manage daily service department operations and workflow.
• Ensure timely vehicle servicing, repairs, and quality standards.
• Handle customer complaints and ensure high customer satisfaction.
• Monitor service targets, revenue, productivity, and team performance.
• Lead, train, and motivate service staff.
• Maintain proper records, processes, and safety standards.

Skills

Technical leadership

Team management

Customer handling

Problem solving

Education

Automobile/Mechanical background

Job description

Role & responsibilities

• Manage daily service department operations and workflow.
• Ensure timely vehicle servicing, repairs, and quality standards.
• Handle customer complaints and ensure high customer satisfaction.
• Monitor service targets, revenue, productivity, and team performance.
• Lead, train, and motivate service staff.
• Maintain proper records, processes, and safety standards.

Preferred candidate profile

• 25 years of experience in automobile service operations.
• Strong technical and team-management skills.
• Good communication and customer-handling abilities.
• Target-oriented with good problem-solving skills.
• Automobile/Mechanical background preferred.