Service Manager

Shashank Auto; Muzaffarpur; On-site; INR 400,000 - 700,000; Full time

Job summary

Shashank Auto is seeking a service operations professional to lead the service team, drive targets, and ensure high customer satisfaction. You will monitor repairs for quality and ensure timely delivery while handling customer complaints.

Graduate or Diploma holders with 3+ years of automobile service experience, strong technical knowledge, and excellent communication and customer management skills are essential for success in this role.

Qualifications

• Graduate or Diploma with 3+ years automobile service experience.
• Strong technical knowledge and customer management skills.
• Experience leading a service team and handling customer complaints.

Responsibilities

• Manage overall service operations and achieve targets.
• Lead the service team and monitor repairs for quality.
• Address customer complaints and ensure timely delivery.
• Maintain high customer satisfaction and service standards.

Skills

Technical knowledge

Team handling

Communication

Customer management

Education

Graduate/Diploma

Job description

Manage overall service operations, achieve service targets, lead the service team, handle customer complaints, monitor vehicle repairs and quality, ensure timely delivery, and maintain high customer satisfaction.

Required Candidate profile

Graduate/Diploma with 3+ years of automobile service experience. Strong technical knowledge, team-handling, communication and customer management skills with a target-oriented approach.